Digital Services

The Digital Services research delivers current market analysis plus a five year market and technology forecast.

Digital Services Are Transforming Businesses and Opening Up New Opportunities for Market Success

ARC Advisory Group research on digital services highlights important factors that are driving growth and the current trends in the market. The ongoing digital transformation in the industry is creating new opportunities for service delivery, particularly in the context of Industry 4.0. The COVID-19 pandemic has further accelerated the shift toward digitalization in the industry, promoting a deeper integration of digital technologies. With the help of data obtained through Industrial IoT and modern protocols like OPC UA, digital services are expanding their capabilities. This enables enhanced energy and resource efficiency, while also offering new ways to leverage the benefits of digitization. The research explores a wide range of digital services, including well-known and widely used ones such as digital training, as well as newer services which are gaining popularity, such as virtual commissioning. Additionally, the research examines how AI and ML impact the provision and dissemination of digital services. These technologies not only optimize current processes, but also pave the way for the development of innovative solutions, giving companies a competitive edge in a rapidly evolving industrial landscape.

Digital Services Strategic Issues 

In addition to providing a five-year market forecast, the Digital Services market research provides detailed quantitative current market data and addresses key strategic issues as follows.

Hybrid Solutions: Combining Digital and Traditional Services

While digital services have greatly improved production efficiency, they cannot fully replace traditional services. Many users prefer a combined approach, using both digital and traditional services. This is especially useful when dealing with equipment issues that require a specialist visit. To begin, many service providers offer online diagnostics. A service specialist can remotely connect to the equipment using various tools, ranging from simple video calls to advanced technologies like virtual reality. This allows for quick and cost-effective problem identification. Once the issue is identified, service engineers can visit the site with the necessary spare parts or special equipment, greatly improving problem-solving efficiency and speed. By combining the benefits of digital and traditional services, this hybrid approach enables faster and more efficient task resolution. This ultimately leads to increased customer satisfaction and optimized workflow processes.

Unlocking the Power of Data: Strategic Approaches to Digitization

The value of data increases when companies clearly formulate their digitization strategies and implement them in a controlled manner. Machine builders use data to improve their assets, while end users use it to streamline operations and facilitate strategic decision-making. It is essential for users to establish precise definitions for the technical, business, security, and legal aspects of machine data visibility, ownership, and collection.

Improve Operational Efficiency

Digital services can significantly improve operational efficiency by minimizing downtime and reducing production costs. To ensure the success of a specific service, users should clearly define their goals and objectives. Often, the effectiveness of a particular solution can only be demonstrated through a test operation.