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Home > Domains > Supply Chain & Logistics
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Welcome to ARC Supply Chain & Logistics Knowledge Center! Global market intelligence and advice for topics such as: Supply Chain Planning, Third Party Service Providers, Global Trade Mangement, Warehouse and Transportation Management Systems.
ARC's industry leading experts closely monitor supply chain & logistics solutions from all major suppliers including: CDC Software, Consafe Logistics, Descartes, Four Soft, Highjump, i2 Technologies, Infor, Kewill Systems, Manhattan Associates, Oracle, Pitney Bowes, Redprairie, SAP, Tecsys, TMW Systems and UPS Logistics Technologies. |
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| Survey Name: | 2009 TMS Supplier Profile Survey | | Survey Description: | This survey is in support of ARC's Transportation Management Systems (TMS) Worldwide Market Outlook study which will include your company. The information gathered will be used for forecasting purposes only--i.e. individual company responses will remain CONFIDENTIAL. Only aggregate results will be reported. If you have any questions, please contact Adrian Gonzalez at adriang@arcweb.com or 781.471.1154. | | Time Created: | 6/28/2009 11:02 AM | | Number of Responses: | 0 |  |
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3/5/2010
By Adrian Gonzalez, ARC Advisory Group
This past weekend, I listened to a sermon about “own[ing] the podium,” which was the goal of the Canadian athletes heading into the Vancouver Olympics. The main question raised by the rabbi was this: What happens Monday morning, the day after the Olympics end, when the cameras go away and the world’s attention moves on to something else?
Life goes on, and you can either choose to live in the past, standing on that same podium over and over again, or you can move forward with new ambitions and new podiums to strive for.
The rabbi used Mark Spitz and Eric Heiden as contrasting examples. Mark Spitz, who won seven gold medals in swimming at the Munich Olympics, remained metaphorically stuck in 1972. Every four years, when the summer Olympics rolled around, Mark would reappear in ads, television interviews, and the speaker circuit. Reliving the past became the cycle of his life. Thirty-eight years have passed since the Munich Games, but Mark Spitz is still in 1972, figuratively speaking, standing on that same old podium.
In contrast, Eric Heiden, who won five gold medals in long track speed skating at the 1980 Winter Olympic Games, stepped down from the podium and left 1980 and his world records behind. He attended Stanford University, graduated with a medical degree in 1991, and is now an orthopedic surgeon. Eric was the team physician for the U.S. Olympic Speedskating Team for the past three Winter Olympics games, he opened a sports medicine-based practice at The Orthopedic Specialty Hospital in Murray, Utah, and he was one of doctors that assisted U.S. speed skater J.R. Celski recover from the serious injury he suffered during the US Olympic trials in 2009.
The lessons of this sermon also apply to business. When I began my career at Motorola in 1990, it had only been two years since the company had won the Malcolm Baldrige National Quality Award. When I left Motorla six years later, the company was still reliving that moment, standing on that podium, showing off its medal to customers and the world. But Motorola had ceased to “walk the talk” by then. Ramping up production and getting product out the door had shoved quality to the side.
To read the rest of the posting, please visit ARC’s Logistics Viewpoints. 3/2/2010
Descartes Systems Group, a federated global logistics network, unveiled its latest Global Logistics Management Suite for Ocean Freight, a suite of logistics applications. Working with leading shippers, non-vessel operating common carriers (NVOCCs), non-vessel operators (NVOs) and other service providers shipping ocean freight around the world, Descartes has made major enhancements to the ocean freight suite created specifically to address the needs of this logistics community.
Descartes’ global logistics management suite for ocean freight provides accurate and sophisticated contract management, rate management and pricing services to the international shipping community. The completely web-enabled applications assist transportation providers to make better pricing decisions, process faster quotes for their customers to close more business, enhance contract management and rate management processes and improve customer satisfaction levels. In addition, the Ocean Freight applications support multiple global compliance regulations including cross-border customs filings for internationally manufactured products, such as the 10+2 Importer Security Filing (ISF) for the United States Customs & Border Protection agency. These applications enable ocean freight service providers and shippers to cut costs and streamline their logistics operations, offer new levels of customer service and help ensure compliance with rapidly emerging international shipping regulatory requirements. 2/26/2010
By Adrian Gonzalez, ARC Advisory Group
Executive Overview
Manufacturers and retailers have been outsourcing their logistics operations to third party logistics (3PL) providers for more than two decades. But in many cases, after the honeymoon phase is over and all of the “low hanging fruit” benefits have been realized, many 3PLs and their customers find themselves in a rut, unable to reach higher levels of sustained value.
There are many reasons why 3PL-customer relationships fail to achieve their maximum value potential, including:
· Companies want their logistics service providers to be more proactive and creative, yet often dictate every detail of how a 3PL should operate.
· Many contracts are “evergreen, eternal,” but include a 30-day escape clause.
· 3PLs and their customers approach outsourcing relationships from different perspectives. 3PLs generally want to be viewed as “strategic partners,” while many customers, especially their procurement organizations, view 3PLs as “vendors.” This misalignment often creates friction in the relationship.
How can 3PLs and their customers break out of this rut and take their relationship to a higher level of value and performance? This was the key question addressed in several think tank sessions ARC conducted at The Logistics & Supply Chain Forum organized by Richmond Events in November 2009. Forty-three logistics and supply chain executives from various manufacturing and retail companies participated in these sessions. ARC also conducted a web survey, with the support of Richmond Events, on the same topic. More than 100 logistics and supply chain executives responded to the survey.
This report highlights the key findings from the think tank sessions and the survey results.
ARC clients can view the complete report at Maximizing the Value of 3PL-Customer Relationships
If you would like to buy this report or obtain information about how to become a client, please contact info@arcweb.com
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