Presenting ARC's Fourteenth Annual Orlando Forum
ARC World Industry Forum: Where Industry Leaders Meet to Solve Their Most Challenging Issues
February 8-11, 2010 - Orlando, Florida
Rethinking Cyber Security: Resilient Control Systems for Securing Our Infrastructure
Cyber security attacks of various kinds continue to escalate, growing in sophistication and their reach every year. Even though most of the attacks have been directed at commercial targets (such as banks) and individuals (such as identity theft), we are starting to see a significant increase in the number of attacks on our infrastructure such as ports, oil facilities, and the electric grid.
Protecting our industrial facilities from cyber attacks requires very different types of solutions as compared to protecting our banks. Industrial facilities typically have different systems (for example, control systems) and risks (for example, loss of lives and environmental impact), requiring a totally separate security community focused on these issues and solutions. This community has been working for many years, but hackers and technology are moving very fast. We must continue to invest in existing programs and initiatives, but we also need to identify persistent problems, examine new requirements, and search for new ways to think about more secure solutions. There are many reasons for us to try to address cyber security issues from a different perspective and some are listed in the table below.

ARC recently kicked off a market outlook study for Cyber Security in Operations, and over the next several months we will be identifying, investigating, and analyzing new security concepts. Some concepts we are exploring are briefly described below.
Resilient Control Systems Most installed control systems were not designed with security in mind and a majority of traditional device protocols had no security provisions. Components were designed assuming either a trusted environment (for example, isolation) or an environment where other components implement various protections. Increasing sophistication of threats and insider threats constantly challenge these assumptions.
An interesting Resilient Control System (RCS) concept was proposed in an IEEE paper by Craig Rieger, David Gertman, and Miles McQueen of Idaho National Laboratory for the 2nd International Conference on Human Systems Interaction, May 2009. RCS includes the assumption of a malicious attacker, as well as other considerations, not previously considered during control system design. The RCS concept provides a framework for expanding our traditional thinking about control systems and is worth exploring at least from that perspective.
Security Is an Important End-to-End Business Process Cyber security work has traditionally taken a design perspective where protections are designed and implemented, people are trained, and problems are handled as they occur. However, cyber security is really a very dynamic activity where speed of execution and consistency is critical to success. Furthermore, many of these activities cross organizational and system boundaries. This all suggests that cyber security is similar to other end-to-end business process such as order-to-cash and could benefit from the same analysis, structure, and automation methods.
A process perspective on security might have several benefits. Some security processes such as patch management and identity management need more integration and automation to reduce cost and risk - too much time is now spent on manual processes and chasing down information. An analysis of processes would also facilitate development of best practices and provide a framework for standardization of security information and communications. Finally, better structure and automation of security processes will provide security metrics and visibility to help balance security investments.
Government and Business Are Inseparable Security Partners In simplistic terms, governments have the responsibility for protecting nations (and its citizens) but businesses must implement most of the cyber security protections, wherever the attacks originate, and whatever the motivation. Consequently, a partnership perspective should dominate the government-business working relationship for cyber security.
The US Government's role has been expanding and the current Administration has been increasing its cyber security focus and activities. This demands a corresponding response from high-level business managers as well as security experts. It will require rethinking how business and government interact to define common goals, establish clear roles, and develop effective solutions.
Industry Level Visibility Is Critical Security activity in general has been stimulated by the drama associated with hacks and amazing spy-like feats, but that is no longer productive. No one should be surprised that intrusions can happen now, and evolving attack tools will only make it easier. Business managers need facts about real situations and incidents to prioritize security investments, as well as to learn from each other's experiences. Yes, incident reporting has been tried before, but better visibility is important and we need to rethink exactly what is needed and how to do it.
The Rethinking Cyber Security Program runs concurrently with other programs at ARC's Orlando Forum. For information on the other programs:
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Who Should Attend
The Orlando 2010 Forum is a must-attend event for:
- CIOs and CTOs
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VPs and Directors of IT
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VPs & Directors of Cyber Security
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All Cyber Security Professionals
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VPs, Directors, and Managers of Operations
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VPs, Directors, and Managers of Manufacturing
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VPs, Directors, and Managers of Engineering
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Directors, Managers and Architects of Automation and Enterprise Integration
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Plant Managers and Supervisors | |
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Agenda
Agenda details for the Rethinking Cyber Security Program are shown below. To expand or view each day's agenda, click on .
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 Day : Day 1 PM (2) |  Session : S3 (1) |  | 2:00 PM | T4 | Cyber Security Workshop | Miles McQueen, Idaho National Lab; Bob Mick, ARC |  Session : S4 (1) |  | 4:00 PM | T4 | Cyber Security Workshop Continues | Ernest Rakaczky, Invensys Operations Management |  Day : Day 2 AM (2) |  Session : S1 (1) |  | 8:30 AM | T1 | General Session #1 | Andy Chatha, ARC; Rick Lichtenfels, Department of Homeland Security; Tom Lange, P&G; Ralph Rio, ARC |  Session : S2 (1) |  | 10:30 AM | T1 | General Session #2: Q&A with CEOs and Morning Speakers | Keith Nosbusch, Rockwell Automation; Steve Sonnenberg, Emerson Process Management; Maryrose Sylvester, GE Intelligent Platforms |  Day : Day 2 PM (3) |  Session : S3 (1) |  | 2:00 PM | T4 | Rethinking Cyber Security for Operations | Johan Nye, ExxonMobil; Tom Good, DuPont; Bob Mick, ARC; Andrew Ginter, Industrial Defender; Eric Byers, Byers Security; Tyler Wiliams, Wurldtech |  Session : S4 (2) |  | 4:00 PM | T1 | Remote Operations Management | Christian Herneth, OMV/PETROM; Stephen Russell, Valero Energy; Wil Chin, ARC Bill Brooks, AT&T; Swarandeep Singh, ABB; Craig Ferris, Yokogawa |  | 4:00 PM | T4 | Lessons From Critical Infrastructure Industries | Keith Stouffer, NIST; Eric Cosman, Dow Chemical; Markus Braendle, ABB; Brad Hegrat, Rockwell Automation |  Day : Day 3 AM (2) |  Session : S1 (1) |  | 8:30 AM | T1 | DCS Migration Best Practices | Dennis Yieh, Sterling Chemicals; Phil Zylberman, Chevron; Daniel Tadie, Colorado Springs Utilities ; Paul Galeski, President, Maverick Technologies; Betty Naylor-McDevitt, Invensys Operations Management; Mike Vernak, Rockwell Automation |  Session : S3 (1) |  | 10:30 AM | T1 | Collaborative Process Automation Systems 2.0 | Dave Woll, ARC |  Day : Day 3 PM (1) |  Session : S4 (1) |  | 4:00 PM | T1 | General Session #3 | Werner Setzwein, BASF; Kevyn Renner, Chevron; Daryl Dulaney, Siemens; Dennis Inverso, DuPont |
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Executive Speakers and Panel Participants
The following executives are among those who will present or participate in a panel discussion for this forum program.
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Markus Braendle Division Cyber Security Manager, Power Systems Division, ABB
Markus is globally responsible for all aspects of cyber security within ABB's Power Systems division. He heads the Power Systems Security Council which defines, develops, and implements the security strategy for all products and systems within the Power Systems division. Markus is an active member of several security standardization efforts and working groups, e.g., IEEE PSRC H13, Cigre B5.38, ICSJWG or NIST SmartGrid CSCTG, and a recognized member in the industrial control system security community.
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Eric Byres CTO, Byres Security
For the past decade, Eric has provided research and consulting services to government security agencies and major energy companies on cyber protection for critical infrastructures. He is also the chair of the ISA SP-99 Security Technologies Working Group and is the Canadian representative for IEC TC65/WG10 standards effort for the protection of industrial facilities from cyber attack. Eric is recognized as a leading expert in the field of SCADA and industrial security. As founder of the BCIT Critical Infrastructure Security Centre, he shaped it into one of North America's leading academic facilities in the field of SCADA cyber security, culminating in a SANS Institute Security Leadership Award in 2006. Eric has testified to the US Congress on the “Security of Industrial Control Systems in National Critical Infrastructures” and has received numerous awards from the IEEE, ISA, and SANS for his research on security solutions.
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Eric Cosman Engineering Solutions IT Consultant, Dow Chemical
Eric’s responsibilities include system architecture definition and design, technology management, and integration planning for manufacturing systems globally. He has held positions in process engineering, process systems software development, telecommunications, IT operations, automation architecture, and consulting. Eric represents Dow and the chemical industry on various standards committees, industry focus groups and advisory panels. He has been a contributor to the work of the ISA95 committee and currently serves as the co-chairman of the ISA99 committee on industrial automation systems security. He also sponsors a Chemical Sector Cyber Security Program team focused on industrial control systems cyber security and was one of the authors of the Chemical Sector Cyber Security strategy for the US.
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Daryl Dulaney President and CEO, Siemens Industry Daryl is responsible for all business activity and executive management of Siemens Industry which is comprised of five divisions including Industry Solutions, Drive Technologies, Industry Automation, Building Technologies, and Mobility. As a member of the board of directors, he oversees all business activities of the Industry Sector in the US, which includes OSRAM Sylvania, PLM Software, Water Technologies, and Siemens Industry. Additionally, Daryl is Division CEO for Building Technologies, a provider of energy and environmental solutions, building controls and fire safety and security systems. After his appointment to CEO in 2005, he guided the restructuring of the Building Technologies Division, including the successful implementation of cost containment and business process optimization strategies.
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Andrew Ginter Chief Security Officer, Industrial Defender
Andrew has more than 25 years managing and developing process control systems, data communication systems, and security systems. Prior to Industrial Defender, he held various technical management roles at Agilent and Hewlett-Packard. Andrew holds an Information Systems Professional (ISP) accreditation from the Canadian Information Processing Society (CIPS), and a Certified Information Systems Security Professional (CISSP) from the International Information Systems Security Certification Consortium (ISC2).
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Tom Good Senior Control System Consultant, DuPont
Tom has 28 years experience with systems integration activities in the areas of engineering, electrical, instruments, and control systems. For the past 6 years his emphasis has been on the security of industrial automation and control systems. He currently leads DuPont’s internal process control security initiatives and compliance to DHS CFATS regulations. Tom is active in industry associations, including Chairman and major author of ANSI/ISA–99.02.01–2009 (Security for Industrial Automation and Control Systems - Establishing an Industrial Automation and Control Systems Security Program), major author of ANSI/ISA—TR99.00.02—2004 (Integrating Electronic Security into the Manufacturing and Control Systems Environment), and member of the Program Steering Team for the Chemical Sector Cyber Security Program.
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Bradford Hegrat Principal Security Consultant, Rockwell Automation
Brad is a seasoned industry professional of 15 years, who's primary focus is the U.S. critical infrastructure and manufacturing environments. As a founding member and technical leader of the Rockwell Automation Network & Security Services (NSS) team - a vendor neutral consultancy focused on ICS, DCS and SCADA security established 2004 – he is responsible for providing infrastructure and security guidance for all asset owners. With customers in the power, water & wastewater, food & beverage, home & healthcare, petro & chemical, oil & gas, mining & metals, OEMs, pharmaceuticals, pulp & paper, etc., he uses his IT security background to foster next generation infrastructure opportunities, to include wireless services, virtualization, and cloud computing services, as well as other complex and industry-leading managed services for the critical infrastructure sector.
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Dennis Inverso Principal Consultant, Electrical & Instrument Control Systems Group, DuPont Engineering Dennis is a Principal Consultant and Alliance Manager in the DuPont Electrical & Instrument Control Systems group. His background has mostly been project engineering and control systems related, working in all project activities from requirements definition through and including startup and commissioning. Dennis is a Six Sigma Green Belt, with more than 40 years’ experience in positions of increasing responsibility and is the company’s resource in process control technology. Dennis also has experience in manufacturing execution systems, including SAP implementation experience in warehouse management and supply chain integration. Dennis has served on many national and international standards committees and is a recipient of the prestigious DuPont Engineering Excellence Award.
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Thomas Lange Director Modeling & Simulation, Global Capability Organization R&D, Procter & Gamble Tom leads P&G’s modeling and simulation efforts ranging from computational chemistry, computer aided engineering (CAE) to process, reliability, and supply chain analysis. He joined Procter & Gamble in 1978 as a Product Technical Engineer and has spent his nearly 30 year career modeling and simulating products and production systems. In 1994, Tom was recognized with a PRISM award (Professional Recognition of Individual Sustained Mastery), P&G's highest technical recognition award for engineering. In 1998, he was appointed Associate Director for Computer Aided Engineering in Baby Care, and Reliability Engineering responsibilities for all P&G paper goods including Always, Charmin, and Bounty. In 2004, he was appointed Director, Modeling & Simulation in Corporate R&D. In 2008 he was named Director, Modeling & Simulation Global Capability Organization, R&D.
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Rick Lichtenfels Deputy Director Control Systems Security Program, National Cyber Security Division, Department of Homeland Security
Rick has over 12 years of engineering and management experience within both the public and private sectors, working at GTE Government Systems as a network modeling engineer and later at Booz Allen Hamilton as an associate. Prior to his current position, Rick spent the previous four years at the DHS’ National Communications System (NCS) where he led the NCS’ Modeling, Analysis and Technology Assessment branch. In this role, he developed the NCS’ Internet analysis capability and led efforts to model the effectiveness of various priority services mechanisms within carrier networks.
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Miles McQueen Principal Investigator, Cyber Security R&D Department, Idaho National Laboratory
Miles has held a variety of leadership roles at INL and has also been Director of the University of Idaho’s Computer Science Program at the Idaho Falls Center for Higher Education. With well over 20 peer-reviewed scientific publications, Miles is currently leading research teams investigating cyber threat attack propagation and consequence modeling for multiple infrastructure simulation efforts. Previously, he investigated novel, first of a kind, 0Day vulnerability estimation techniques. Before the 0Day research, Miles led research teams in the investigation of security metrics, attack graphs, and attack surfaces in collaboration with Carnegie Mellon University and Princeton University Computer Science faculty. Miles has been invited, and has served, on a variety of national level security working groups providing assessments of the current state of the art in cyber security, evaluating the strengths and weaknesses in foundational principles, and identifying promising directions for future research and development.
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Bob Mick Vice President, Emerging Technologies, ARC
Bob’s focus areas include architectures and emerging technologies, enterprise and product integration, IT and infrastructure, enterprise networks, security, portals, e-commerce, standardization, and standards. Before joining ARC, he was Vice President of Software Development at Nematron Corporation where he managed the definition, development, and support of production management, HMI, SCADA, and PC-based control products for both the process and discrete industries. Previously he managed development and served on the Board of Directors for Intec Controls Corporation, while creating and marketing HMI/SCADA and distributed systems. Before joining Intec, Bob contributed to the development of Foxboro products and was technical leader for large system integrations projects in the oil and munitions industries. He started his career at Goodyear Atomic Corporation where he held several management positions in operations analysis, process and instrumentation development, and process engineering related to Uranium Enrichment.
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Keith Nosbusch Chairman and CEO, Rockwell Automation Keith was appointed CEO in February 2004. He is also the chairman of the company’s board of directors. Prior to this appointment, Keith served as President of Rockwell Automation Control Systems and an officer of the corporation, positions he held since November 1998. He previously served as Sr. Vice President for the Control and Information Group, where he was responsible for the launching of LogixTM, Rockwell Automation’s premier integrated control and information platform. Keith's career began in 1974 when he joined Allen-Bradley as an application engineer, and since then he has had numerous positions of increasing responsibility.
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Ernest Rakaczky Program Manager, Control System Cyber Security, Invensys Operations Management
Ernie has played an active role within the process control arena for over 32 years with the past 7 years fully dedicated in addressing the cyber security requirements for process control systems and raising the overall protection of our global infrastructures. Currently he has the responsibility to ensure a clear understanding and focus on cyber security requirements within all IOM product strategies at Invensys. As each product strategy is defined, consideration of current regulatory requirements, industry best practices and requirements that IOM clients are specifying within their procurement processes are addressed. Additionally, Ernie participates in the efforts underway at ISA within SP99, Automation Federation, NIST-SMART GRID, within ICSJWG from DHS, MSMUG and plays an active role in the various security initiatives with DOE, DHS, INL, NRC, NPRA, IAEA, and SANDIA.
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Kevyn Renner Senior Technology Consultant, Chevron Kevyn has a chemical engineering background with more than 20 years combined experience in process design and operations, advanced control and instrument systems, vertical industry marketing, and information systems with companies including PetroCorp, Mobil Oil, Foxboro, Emerson and Sun Microsystems. Kevyn is presently focused on the integral use of refining system automation and petroleum downstream enterprise information, within an interoperable infrastructure, to drive enhanced value from the downstream petroleum value chain.
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Werner Setzwein Vice President Automation & Electrical Engineering, BASF Werner has been with BASF for over 20 years. He is responsible for the technical expertise of automation and electrical engineering for BASF projects worldwide. This includes all areas of process control, automation technology, process analytical technology, field device technologies, and electrical technologies. Werner began his business career as a design engineer, commissioning engineer, and construction manager for power plants. He has over 30 years of experience in project engineering and project execution.
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Steven Sonnenberg President, Emerson Process Management & Executive Vice President, Emerson Steve leads Emerson’s process management business. He was appointed as Emerson Executive Vice President and the Business Leader of Emerson Process Management in October 2008. Steve joined Emerson in 1979 as a marketing analyst with its Brooks Instrument division. His career progressed rapidly as he assumed a number of marketing and general management positions in Germany, London, and Asia Pacific. In 2000, Steve was appointed President of Emerson Process Management Asia Pacific, and in 2002 he was appointed President of Emerson’s Rosemount division. During his tenure, he has also been responsible for several Emerson acquisitions including Rosemount TankRadar (formerly Saab Marine), Mobrey, Damcos, and Metran.
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Keith Stouffer Senior Mechanical Engineer, National Institute of Standards and Technology
Keith's focus is on control system security. He is co-leader of the NIST Industrial Control Systems Security Project, working jointly with the NIST Computer Security Division in cooperation with the public and private sector community, to develop specific guidance on the application of NIST security standards and guidelines to industrial control systems. A major effort of the project has been the update of NIST Special Publication 800-53, Recommended Security Controls for Federal Information Systems, to provide guidance on appropriate safeguards and countermeasures for federal agencies that own, operate, or maintain industrial control systems. Keith is also the lead author of Special Publication 800-82 Guide to Industrial Control Systems Security, which provides guidance for the public and private sectors on how to secure industrial control systems while addressing their unique performance, reliability and safety requirements.
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Maryrose Sylvester President and CEO, GE Intelligent Platforms Maryrose has been President and CEO since February 2006. Prior to her current role, she was President of GE Quartz, which develops, manufactures, markets, and sells fused quartz and boron nitride products for semi-conductor, lighting, electronic, fiber optic and industrial applications. She was named President of GE Quartz in May 2002 and a GE Company Officer in December that same year. Maryrose started her GE career in 1987 working for GE Lighting’s Sourcing organization. She progressed through various positions of increasing scope and complexity, including Manager of Worldwide Direct Materials for GE Lighting Worldwide Sourcing, Director of Sourcing for GE Lighting Europe, General Manager of Worldwide Sourcing, General Manager of High Intensity Discharge Products, and President and CEO for GE Lighting Systems.
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Tyler Williams President & CEO, Wurldtech
Tyler is co-founder of Wurldtech, a cyber security testing and certification company founded in 2007. He is a recognized thought leader in critical infrastructure protection, industrial cyber security, and cyber terrorism from a business perspective with a focus on security for high-availability process automation and control networks. Tyler is a technical member of the ISA SP99 industrial cyber security standard, a technical member of the ISA compliance institute, and a cyber security subject matter expert for the WIB Plant Security Working Group.
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Innovations Showcase
New industry solutions for manufacturing will be showcased at the Innovations Showcase. This is an excellent opportunity for executives to assess the potential for emerging applications in production management, interoperability, digital manufacturing, process improvement, asset management, operations management, supply chain synchronization, and more. Exhibits have application scenarios for attendees to see how emerging technologies are applied to help solve issues in the manufacturing industries.
The Showcase is open during the Monday Evening Reception and during breakfasts, breaks, and lunches. It is held adjacent to the forum where refreshments are served.
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Previous Attendees
The following companies have attended recent ARC forums:
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3M ABB Accenture-Brazil Activplant ADCO Manufacturing ADM Company Air Products & Chemicals AirSprite Technologies Align Technology Amcor PET Packaging Anheuser-Busch Apriso Aramco Services Aspen Technology ATAN Automation Systems BASF Bayer Boeing Bosch Rexroth Bose BP Oil Braskem Bristol-Meyers Squibb BWX Technologies Cargill Caterpillar Celanese Chemicals CH2M Hill ChemTech Chevron CIDX Cisco Systems Cognizant Technology Solutions Commercial Vehicle Group Conectiv Energy CSIA Corning Chrysler Curtiss-Wright Cytec Industries Dassault Systemes Dearborn Electronics Degussa Dell Dofasco Douglas Machine Dow Chemical Dresser-Rand DuPont Eastman Chemical Eaton ELAU Eli Lilly Emerson Process Management Energizer Endress + Hauser Exxaro ExxonMobil |
FDT Group Ferrous Resources FIATECH Fieldbus Foundation Flowserve Fluor Ford Motor Frito-Lay GE Aircraft Engines GE Fanuc Genentech General Dynamics General Mills General Motors Goldman Sachs Goodyear HART Foundation Hatch HCL Technologies Hercules Hitachi Honda Honeywell Huntsman Chemical Husqvarna Lawn Care Hydraulic Institute IBM Idexx Intel ILS Technology Infor Infosys Technologies Intergraph International Paper Invensys Process Systems ISA ITT Goulds Pumps John Deere Johnson Controls Automotive Kraft Foods Kumba Resources LCRA LibreStream Technologies Lockheed Martin Lyondell Chemical Lubrizol Manhattan Associates MARKEM Merck & Co. Medtronic Metso Automation Microsoft MIMOSA Mitsubishi Electric Modern Materials Handling Morgan Stanley NAMUR |
National Center for Mfg Sciences Nestle Purina PetCare Nissan NIST NOVA Chemicals Northrop Grumman Okuma America Omron OPC Foundation Open Applications Group Oracle OSIsoft Pavilion Technologies Petro-Canada Petrobras Pfizer Philip Morris PMMI Procter & Gamble RA Jones & Company Reliance Life Sciences Rockwell Automation Rolls-Royce Sabic Petrochemicals SABMiller SAP SASOL Saudi Aramco Schneider Electric Shell Chemical Shell Global Siemens Solectron Suncor Energy Tata Consultancy Services TenAsys Tennessee Valley Authority Tesoro Petroleum Teva Pharmaceutical The Stanley Works Thermo Fisher Scientific ThyssenKrupp Toyota Motor Tuthill Unilever VALE Vought Aircraft Industries Washington Savannah River Weyerhaeuser Wipro Technologies Wonderware Worsley Alumina Yaskawa Electric Yokogawa | |
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Location
The Forum is held at the Rosen Centre Hotel in Orlando, Florida.
Rosen Centre Hotel 9840 International Drive Orlando, Florida 32819 800-204-7234 or 407-996-9840 www.rosencentre.com
Attendees should make their own hotel reservations. Reservations can be made on-line or by calling 800-204-7234. ARC has contracted a reduced rate of $180, based on availability, if reservations are made by January 22, 2010. When making reservations, please specify that you will be attending the ARC Forum.
The hotel is located 15 minutes from Orlando International Airport. (For directions and map: www.rosencentre.com/Location.aspx ) Transportation options include Mears Transportation or local taxi. Reservations to the airport using Mears must be made 24 hours in advance at the Guest Services desk. The hotel is also conveniently located near many of Orlando’s attractions: 1 mile from Sea World, 5 minutes from Universal Studios, and 10 minutes from Walt Disney World. The Rosen Centre’s Guest Services will gladly arrange attraction tickets and transportation, golf tee times, tours and more. The Rosen Centre offers complimentary daily shuttle services to Sea World and Universal. In addition, the I-Trolley (www.iridetrolley.com, 407-354-5656) makes popular stops all along International Drive. There is an I-Trolley stop across the street from the Rosen Centre.
Please contact Orlando's Visitor Information Center at 407-363-5874, www.visitorlando.com, for information regarding current events in Orlando. For discounted attractions in Orlando, please visit the Orlando Convention Aid website. Their on-line travel guide offers discounts to restaurants, golf, attractions, nightlife, shopping, and more, including making dinner reservations for you. A coupon book will also be available at the hotel when you arrive.
Meeting Location The Cyber Security Program (Track 4) is located in Salons 11/12.
Monday Evening Welcome Reception A cocktail reception will be held on Monday evening, 6-9 PM in Ballroom D and E of the Grand Ballroom on the first level of the hotel. Spouses are welcome to attend.
Forum Registration Forum registration is available during the Monday workshops, the Monday evening reception, and each morning beginning at 7 AM.
Innovations Showcase The Showcase will be held in Ballroom D and E and is open during the Monday Evening Reception and during breakfasts and breaks on Tuesday and Wednesday.
Continental Breakfast Continental breakfast will be served in the Showcase area (Ballroom D/E) at 7 AM on Tuesday and Wednesday. Thursday’s breakfast will be held in the Junior Ballroom Foyer.
Lunch Lunch will be held in Grand Ballroom C on Tuesday and poolside on Wednesday (indoor seating available in Grand Ballroom D/E). A box lunch will be provided on Thursday.
Golfing Opportunities During Your Stay Shingle Creek will provide a discounted price for 18 holes of golf for all ARC Forum attendees. Please mention "ARC Advisory Group" when reserving tee-times to receive the discount ($99). Free transportation from the Rosen Centre to Shingle Creek is available (see Towncars in the Valet Area).
Shingle Creek 9939 Universal Blvd. Orlando, FL 32819 866-996-9933 or 407-996-1559 shinglecreekgolf.com |
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To Register
Forum Fee
The Forum fee is $1,895. The fee includes breakfast and lunch each day, a reception on Monday evening, a dinner and reception on Tuesday evening, and all program materials. Group rates are available. Please contact info@arcweb.com for more information. For those attending only the OMAC or WBF sessions on Thursday, the fee is $200.
Cancellations and Substitutions
Substitutions may be made at any time at no additional charge. The registration fee is fully refundable up to three weeks prior to the Forum date. A 50% cancellation fee will be assessed after that date. All cancellations must be received in writing.
Registration Methods
Please use one of the following methods to register for the Forum:
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Call 781-471-1000, or to obtain a registration form, e-mail info@arcweb.com . | |
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Speaking Opportunities
For information on nominating a speaker for the forum, please visit our Speaking Opportunities page or contact us at info@arcweb.com.
Sponsorship Opportunities
For information on opportunities for sponsoring the forum, please contact your client manager or info@arcweb.com.
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