JDA Customer Engagement Solution to Help Retailers Profitably Address Supply Chain Optimization in Real-Time

Keywords: Supply Chain Optimization, Customer-Centricity, Inventory Utilization, Customer Touchpoints.

JDA Software Group announced a new solution designed to improve and personalize the customer shopping experience, build consumer loyalty and drive profitability. JDA Customer Engagement is a single solution that addresses omni-channel commerce and optimization logic in real-time. It helps optimize not only how retailers deliver goods to customers, but also the alignment of real-time supply processes and inventory to effectively source those goods.

The Solution: JDA Customer Engagement
JDA Customer Engagement is designed to help retailers profitably achieve customer-centricity in every interaction through the following key capabilities:

Omni-Channel Commerce
JDA Customer Engagement offers the ability to provide critical information to everyone who interacts with the omni-channel customer. The solution is designed to enable in-store associates real-time access to customer details, understand cross-channel customer preferences and turn in-store visits into profitable, cross-channel customer engagements.

Profitable Promising
The profitable promising capabilities within JDA Customer Engagement help shape inventory utilization with days-of-supply calculations and profitability algorithms that ensure customer satisfaction. It offers visibility into what inventory is available in the store today and what will be available tomorrow, fulfilling customer needs for immediacy while improving profitability and consumer engagement opportunities.

Allocated Inventory Optimization
Delivering profitable promises requires both an understanding of real-time demand shifts and customer profitability, and the capability to respond strategically and dynamically to changes. Driven initially from the intended forecast for different channels and promotions, allocation optimization evaluates when inventory and demand shifts warrant changes in execution. This capability, designed to automate the alignment of inventory to customer demand in real-time, is enabled by JDA's patented allocated available-to-promise technology, successfully developed for a manufacturing environment and now optimized for retail.

Customer Order Management
Support for expanded customer touchpoints demands an order orchestration workflow flexible enough to support process steps that are configurable by interaction point as well as by fulfillment method. JDA Customer Engagement helps retailers avoid costly system replacements in favor of a configurable order lifecycle management tool designed specifically for the omni-channel environment.

Cross-Channel Price Execution
Cross-channel retailing requires the ability to develop consistent cross-channel pricing strategies that support growing promotional complexity and diverse delivery mechanisms. JDA Customer Engagement offers pricing capabilities that consider customer profitability and support multi-dimensional pricing rules, including rules for business-to-business and loyalty environments.

Delivered by JDA Cloud Services
JDA Customer Engagement is delivered by JDA Cloud Services, which offers continuous value and investment protection for some of the world's largest global supply chains. This means retailers can focus on their customers, rather than technology, to drive profitability throughout the retail supply chain.

ARC Advisory Group