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Home > Posts > EAM-FSM User Survey 2013: Current Practices and Future Plans
April 26

EAM-FSM User Survey 2013: Current Practices and Future Plans

Keywords: Asset Longevity, Cost Control, Safety, Quality, Maintenance Management, Uptime, Decision Support.

Executive Overview
This ARC Advisory Group report summarizes the results of a recent survey on enterprise asset management (EAM) and field service management (FSM). The survey focused on respondents' current status and future plans for improvement. One hundred thirty-four users involved with 15,000 plants or other sites participated in the survey. The results provide a substantial body of knowledge for readers to use to compare with their operations and gain insights for future changes. The survey charts in this report provide insights on maintenance management and EAM applications for end users and suppliers alike.

Users should compare their operations with the survey results to gain a better understanding of today's practices, and gain ideas for proven improvements. To identify specific benefits to use to help justify an EAM implementation project based on what others have done, users should first examine the "business drivers" section of this report.

Suppliers can compare their application with the functional needs identified here, and focus development to fill the gaps.

Key findings and recommended actions from the survey include:

  • Key metrics: Uptime continues to be the key metric for maintenance. Asset longevity, cost control, safety, and quality follow close behind. EAM systems provide the visibility and decision support needed to help maximize uptime.
  • Project success: A good business case shows a positive effect on executive metrics. This gains management support, which drives the allocation of resources, and helps ensure political support.
  • Mobility: The cost, benefits, and user willingness to adopt mobile devices has improved. For those using paper for technicians to process work orders, consider mobility for improved data integrity, EAM system reliability, and technician utilization.
  • Application integration strategy: Use ARC's models for ALM and APM as a framework for your application integration strategy and business process optimization. These models support effective cross-functional communication with those unfamiliar with maintenance.


Table of Contents

  • Executive Overview    
  • ARC's Strategic Models Involving EAM
  • Profile of Respondents
  • Interpreting the Charts
  • EAM Business Drivers and Inhibitors
  • Current Practices for EAM
  • Plans for Additional EAM Functions
  • EAM Integration with Other Applications
  • Recommended Actions
  • Appendix: Methodology and Profile of Respondents


ARC Advisory Group clients can view the complete report at this Link.

If you would like to buy this report or obtain information about how to become a client, please Request ARC Info












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