National Service Manager
Medtronic Structural Heart Equipment Services & Support
In a company founded out of the need for medical equipment repair, Victor has been the respected visionary and driving force in advancing this field during his 30 years at Medtronic, with his unwavering dedication to patient safety, improved outcomes, and customer satisfaction. He has held almost every role in a traditional service organization, and possesses nearly 25 years of leadership experience, which includes managing a worldwide service organization of over 200 employees and elevating every step of the CVG service and support processes, quality, customer service, and profitability for the past two decades. Victor’s knowledge and skills are a unique combination of technical expertise in electro-mechanical equipment, (including AEDs and Perfusion capital equipment) – in the areas of performance, predictability, reliability, service, and technical support. His experience also includes data analytics and metrics, IT technology and programming, and compliance.