A leading energy company engaged ARC to assess its automation and OT maturity and define a structured roadmap to enable digital transformation and AI-driven operations.
Client Challenges
A leading energy company sought to modernize its automation and operational technology (OT) capabilities to enable digital transformation and future AI adoption. The organization faced fragmented governance across multiple functions, limited OT architecture, and gaps in skills and accountability. Inconsistent system maturity, including cybersecurity process weaknesses and HMI availability issues, introduced operational risk. Data was siloed with limited governance and automation, while reliance on custom-built solutions restricted scalability. These challenges reduced cross-functional alignment and limited the organization’s ability to achieve real-time, data-driven decision-making.
ARC Solution
ARC conducted a comprehensive maturity assessment and gap analysis using its capability maturity model, engaging stakeholders across the organization to benchmark current practices and identify key gaps. The engagement defined a future-state operating model aligned with industry best practices and established a structured, multi-year roadmap. Key elements included implementing a governance framework based on COBIT, developing an OT enterprise architecture function, and unifying automation and OT organizations. The approach also introduced DataOps concepts and AI enablement strategies to better align people, processes, and technology.
Results
The engagement provided a clear roadmap to transition toward a unified, high-performance automation and OT organization. ARC’s recommendations strengthened governance, improved collaboration, and established a scalable foundation for digital transformation. The resulting framework aligned technology investments with business objectives, reduced operational risk, and positioned the organization for AI-driven operations and continuous improvement.
Client Feedback
The client provided strong positive feedback, noting that ARC’s work delivered clear and actionable insights into current capabilities and priority gaps while creating a practical roadmap for execution. They emphasized the value of ARC’s structured methodology, industry expertise, and collaborative engagement approach, highlighting how ARC effectively aligned stakeholders and ensured that people, processes, and technology were coordinated. The client also underscored that ARC’s recommendations continue to guide ongoing initiatives, improve decision-making, and support long-term strategic objectives, reinforcing confidence in ARC as a trusted advisory partner.