Digital Transformation Organizational Readiness and Benchmarking Assessment

ARC conducted a Digital Transformation readiness and benchmarking assessment for a global oil & gas client.  The team provided an external viewpoint, peer best practice benchmarking, and organizational readiness assessment.  The scope of the organizational assessment included engineering services, maintenance, IT, supply chain, and human resources.

Client Challenge

The objective of this project was to measure company-wide organizational maturity level in digitalization compared to the industry peers and to define the gap and effort needed to transform in an efficient, optimized approach using ARC's digital transformation maturity scorecard.  The client wanted to develop a roadmap to deploy new technologies and to support future capital projects with improvements in safety, reliability, production, and efficiency.  The client also wanted to take better advantage of the existing infrastructure by using data already being gathered and get more value from existing applications across engineering operations maintenance, human resources, and supply chain.

ARC Solution

Using ARC's digital organizational assessment methodology, the senior analysts and consultants orchestrated a series of onsite meetings and workshops with subject matter experts (SMEs) to determine overall readiness.  The analysts provided an external viewpoint on industry best practices, with emerging digital technologies.  ARC interviewed Program Managers and Chief Position Holders from peer companies to better understand and compare the organizational structure, people, technologies, governance, measures, objectives, and functions of their respective digital transformation programs.


Essential Elements of Digital TransformationThe analyst team worked well with the SMEs and business stakeholders and brought out clear, unbiased evaluations, gaps, and recommendations to improve organizational maturity and readiness for digital transformation.  A final review of the key recommendations with the company stakeholders and CEO gained acceptance and support.  The company is now on a path that includes a prioritized and tailored technology and process improvement plan with consideration for organizational change and portfolio governance and management.  The final report will describe steps to take to implement new technologies to become an industry leader as a smart refinery. The Strategic Plan horizon will be approximately 5 years.