Vice President Enterprise Software
Ralph's focus areas include asset lifecycle management, enterprise asset management, field service management, and global service providers.
Below is a brief overview of Ralph's focus areas:
Enterprise Asset Management and Field Service Management: Ralph's experience involved managing engineering functions in manufacturing which included a three shift maintenance team and a tool room. Ralph has written over a hundred reports including the Best Practices for Maintenance Management global user survey and report, and the Enterprise Asset Management and Field Service Management Worldwide Outlook Studies. Ralph also developed the STAR application selection guide for EAM applications. For mobility solutions, he has written reports on the trends and market dynamics for in-plant and field service applications.
Global Service Providers: Both previous to and at ARC, Ralph has worked with Global Service Providers (GSP). He developed the GSP STAR selection guide that includes both selection criteria and guided workflow steps for choosing a services provider. The criteria extend from corporate IT to manufacturing IT. He has also written several reports involving GSPs and their customer successes.
Continuous Improvement Programs: Ralph's surveys provide best practice benchmarks for managing a Lean Manufacturing program. Ralph is a Six Sigma Black Belt and has been involved with Six Sigma since its beginnings at Motorola and the roll-out at GE. His experiences at these firms provide him with a unique perspective for the management of continuous improvement programs.
Ralph has 40+ years experience with manufacturing and industrial applications. Ralph has been with ARC Advisory Group since 2000. Before joining ARC, his roles include marketing and product management for suppliers, as well as engineering-in-manufacturing functions for end-users. Ralph was with General Electric, Intellution/Emerson, Digital Equipment Corp., Motorola, and Texas Instruments.
Videos at ARC Forum in February 2016:
- EAM and FSM Introduction and Benefits of IIoT (10 minutes)
- Moving to Higher APM with Industrial IoT (10 minutes)
- The Intersection of Enterprise Asset Management and Industrial IoT (8 minutes)
- Service Performance Management by OEMS with Industrial IoT (9 minutes)