IFS Extends Field Service Offering with IFS Field Service Management 6

By Ralph Rio

Company and Product News

IFS announced the general availability of IFS Field Service Management 6 (FSM 6).  With major enhancements and new capabilities, it has been field tested and is already delivering value for early adopter customer Eickhoff, a company with technology and services for mining and gearbox applications.

IFS’s extended offering for service management, including the WorkWave suite of solutions, offers a breadth of capabilities. This makes IFS uniquely capable of addressing the entire market, from small and medium-sized companies to global enterprises.

IFS FSM 6 brings to market major extensions of its functionality with more buying and deployment choice in the cloud, even greater mobile field service and back office capabilities, and an intuitive new user experience on any browser or device

The new version empowers users with new and extended features, such as enhanced capabilities for reverse logistics, spare parts management and depot repair, and increased flexibility for workforce scheduling optimization. Enhanced functionality for warranty, contracts and pricing management enables entirely new business models for companies that deliver services primarily through distributors.

Designed for deployment as a Software-as-a-Service (SaaS) offering, in the IFS Managed Cloud or on-premise, IFS FSM 6 redefines configurability for cloud-based field service, giving customers the freedom to tailor data fields, workflows and interfaces to their unique field service environment. ,Virtually eliminating the need for costly customizations, the new version makes it easy to optimize user behavior while remaining on a standard upgrade track that enables seamless access to the latest feature enhancements.

IFS Field Service Management 6 also delivers:

  • Major enhancements to the IFS Planning & Scheduling Optimization (PSO) engine: customers can now benefit from a 50 percent more powerful planning and scheduling engine (on Microsoft Azure) that automates and optimizes technician scheduling, ensuring optimal decision-making based on business goals, customer contracts and service-level agreements
  • Omni-channel customer engagement and self-service: IFS FSM 6 can be extended with IFS Customer Engagement capabilities for AI-powered customer service that offers the self-service options customers demand while identifying and relieving agents of the burden of many repetitive, time-consuming tasks
  • A reimagined, browser-based user interface: performing beautifully on any device, a new front-end features user-centric and intuitive designs that adapt to any browser, on any device, empowering users to remain in control of their service operations 24/7 without being tied to the office or contact center

Engage with ARC Advisory Group