Digital Transformation Viewpoints

Featured here are original and timely articles from ARC analysts and guest writers on topics such as Digitization, New Business Models, Internet of Things, Industry 4.0, Smart Cities, and Smart Manufacturing. We dive into technologies such as additive manufacturing, machine learning, asset performance management, device connectivity, IIoT architecture, cybersecurity, augmented reality, and more related to digitization and transformation of industries, infrastructure, and cities. Our goal is to provide readers with clear and concise analyses, opinions, and discussion of these trends, technologies, and services.

Feb
19
2016
— Industry Trends

Assuring a Higher ‘Net Promoter Score’ with IIoT

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience.
Feb
15
2016
Greg Gorbach — Industry Trends

Digital Transformation lessons from the Sea Lion show

After a couple of busy days at the ARC Industry Forum in Orlando, the attendees were more than happy to relax and enjoy the food, drink, and entertainment at an evening at SeaWorld.  I walked with one of my clients to the Sea Lion show, and followed him down to the front.  We sat squarely
Feb
08
2016
Greg Gorbach — Industry Trends

Killing the Zombie Meme, IoT is Nothing New

There is a recurring zombie meme that I'm sure you have heard:  "IoT in nothing new - we've been doing it for years."  Why does it keep cropping up?  In my view, there are five main reasons - and none of them good: