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The term Internet of Things (IoT) has been creating a buzz in the business world. The past couple of years have witnessed the eager embracing of IoT and portrays the shift of technology in today's changing world. IoT acts as a catalyst in convincing businesses of all sizes to apply this new approach to enhance the solutions, products, and services. Be it for process industries and original equipment manufacturers (OEM), or solutions like remote monitoring of equipment and building smarter cities with advanced infrastructure planning, IoT plays the lead role in improving business optimization opportunities. This adoption and traction of any emerging technology in the marketplace is directly proportional to the size and strength of the technology's ecosystem, which ranges from developers to sales channels.
L&T Infotech, a leading service provider in its own space, has also been working on transforming its business digitally. The company has been collating the new age technology and using it across all the solutions, industries, and products. This transformation has enabled the company to design and create more innovative solutions. Currently, the company's main focus is on ServiceFirst™ - it is an end-to-end aftermarket Service Transformation Platform that provides standard and compliant industry solutions for better scalability. The platform offers an all new paradigm shift of service delivery to discrete manufacturing organizations and service providers. This solution is flexible and can be tailored to meet the business requirement and geo-specific needs. The platform can be integrated with the existing IT landscape using adaptors for ERP, CRM, and EAM. ServiceFirst connects customers, users, devices, business partners and enterprise systems with each other using its concept of "Connected Servicing," thereby offering a unified view to the service ecosystem. Its IoT capabilities connects with field equipment, thereby providing real-time field insights to the organization. L&T Infotech presented a few scenarios throwing more light on this solution and its benefits.
L&T Infotech's Capabilities for Industry Specific Solutions:
Managing Heavy Assets: ServiceFirst, a solution by L&T Infotech focuses on the challenges faced by heavy equipment companies. The solution provides real-time monitoring of the assets at different locations and analyzes numerous equipment parameters. This assists the companies in reducing the fuel expenses. A traditional heavy equipment company faces challenges, such as high operation expenses, low utilization ratio, decentralized location of the assets, unwarranted wasting of equipment, irregular maintenance, no available tracking of the equipment on real-time basis, and minimal utilization of the assets. The solution provided by L&T Infotech provides streamlined asset management and allows live monitoring of the asset and data. It also helps track the exact location of the asset and optimizes asset utilization. It schedules maintenance and provides a single user interface that analyzes data for varied equipment, as well as ERP data.
Service De-ionization (SDI) Management Process: SDI provides a comprehensive solution that connects scattered filters, customers, manufacturers, and technicians. It bridges the gap and provides preventive purification solutions with optimized inventory and reduced operating costs. This solution is aimed for companies that practice a manual SDI process with challenges such as the labor-intensive inspection by the customer at regular intervals. As the failure/shutdown of the cylinder cannot be predicted and can be confirmed only by manual inspection, this process also requires a spare cylinder at each location. It lacks real-time updates about the condition of the cylinder and thus increases the chances of resulting in impure water. This also does not provide an easy access for customers and SDI agencies' operational needs. ServiceFirst utilizes Amazon Web Services (AWS), IoT and related technologies, providing a digital SDI process. It enables self-audit of equipment with alerts when it is close to shut down. It also reduces human intervention and ensures that the new cylinders reach before the failure of old ones. It reduces the inventory and ensures SLA compliance by ensuring the desired water purification level.
Case Study - Earth Moving Equipment Tracking: In this scenario, a company faced challenges in providing real-time machine data to its customers, distributors, and service engineers regardless of the location. The solution provided by L&T Infotech captured the position of the machines and updated this information in the server through the attached GPS devices. It also automates the update of error logs to server by sensors associated with each machine. The solution analyzed the machine data for performance improvement and enabled the customers and distributors to understand the details about their respective machines. The solution also seamlessly integrated with Google maps to track the location. This provided real-time actionable data with quick responses and resolutions.
Besides this, L&T Infotech also worked on predictive maintenance for oil & gas industry. A case study of this is already done by ARC Advisory Group.
The scenarios mentioned above further reiterate ARC's viewpoint of how IoT is here to stay and a coherent ecosystem is what will make it successful and take it to the next level. In a market that is filled with some who are in the game just for the sake of not being left out, it is the serious contenders that stand out. Service providers like L&T Infotech are already making huge investments to be ahead in the game.
For more information click on the following links - L&T Infotech, ServiceFirst™, IoT.
Keywords: IoT, L&T Infotech, Remote Monitoring, ServiceFirst, ARC Advisory Group