ServiceMax from GE Digital and ProntoForms Collaborate to Enhance Field Service Productivity, Records Distribution, Compliance

ServiceMax from GE Digital and ProntoForms Corporation announced a collaboration between the two companies to offer integrated smart mobile forms in Predix ServiceMax, GE Digital’s Field Service Management (FSM) solution.

Field service organizations continue to struggle with highly complex service processes for unique equipment, forcing technicians to continue to use paper forms for some work-related tasks.  Additionally, the complexity of integrating and sharing data with other systems continues to hamper information sharing.  The lack of integrated, flexible, and automated solutions for these tasks can reduce field productivity, impact service record detail, and possibly impact safety and compliance.

With this collaboration, ServiceMax users can opt to add ProntoForms' agile and advanced mobile capabilities to create an integrated, full-featured, entirely digital workflow solution that helps improve the speed, quality, and flexibility of task execution, using the ServiceMax offering as a single technology solution.

ServiceMax users will now benefit from key capabilities, including:

• No-code platform for rapidly developing smart mobile forms and checklists, including advanced conditional logic that helps guide technicians through complex work tasks;
• Point-and-click configuration of workflows, including unique record creation for different destinations or recipients;
• Improved agility in compliance management and reporting with multi-language support, form version control, and customized outputs to match regulatory reporting requirements.