The future of service is predictive. Applications can act upon service requests from an IIoT platform to automatically trigger work orders and dispatch informed technicians to proactively service equipment before it fails. This is combined with a system that gathers and analyzes data from machine sensors to offer insight into how industrial equipment is performing. The result? No unplanned downtime, happier customers, more productive technicians, and even the ability to create new business models based on the outcomes customers require. The integration of these two important business solutions – FSM and APM -- can capture the decision process, actions, and lessons learned for subsequent knowledge mining. Join this session to learn more about the value of this joint solution. This breakfast is sponsored by ServiceMax from GE Digital.