GE Digital Introduces New Predix ServiceMax Asset Service Management Software

ServiceMax from GE Digital, a provider of field service management software, announced the launch of Predix ServiceMax Asset Service Management (ASM), specifically designed for asset-intensive companies that maintain the assets they operate to increase equipment uptime and improve maintenance outcomes.  When combining ServiceMax ASM with the power of asset performance management, this new offering helps customers transform their entire asset maintenance process from a break-fix model to a predictive service model.

Asset failures can cost companies hundreds of thousands of dollars in lost revenue, wear out assets faster, and present significant safety and compliance risks.  In addition, the costs of associated injuries, environmental incidents and negative company reputation can cause long term and lasting damage.  To reduce the likelihood of failures and to improve the efficiency of service activities, the ServiceMax ASM solution supports three major pillars – optimizing resources utilization, using asset data for smarter maintenance, and improving safety and compliance.

ServiceMax ASM can orchestrate service delivery on any asset and across all service needs, including planned, predictive and reactive service jobs – and addresses all service scenarios of the operator market.  The solution offers service execution capabilities that effectively address the complexity of today’s maintenance realities.

Uniquely designed to empower planners and dispatchers to most effectively deliver the right resources for each job, ServiceMax ASM features include: shift planning to address the 24/7 nature of planned maintenance; crew management to create and assign resources for every job; assisted dispatch for recommendations on the best technicians with the right skillset, certifications and availability; map views and drive time estimates to deliver effective scheduling and other useful features.

A consumer-style mobile app helps technicians, crews and contractors work more efficiently, offering views of all jobs, resources and map locations to better manage their day.  The solution also supports work orders with complete data on assets, location, service history and parts to deliver the most efficient service.  The app works with any device, providing access to required information even when Internet connectivity is unavailable, helping technicians follow safety and compliance procedures in any setting.  The new solution also allows operators to better leverage sensor data and analytics as well as view and manage their asset data to ensure the right parts are available where they are needed.

ServiceMax ASM has been configured to allow customers to leverage both ASM and GE Digital’s Predix Asset Performance Management (APM) application with fewer pain points, including access to root cause analysis, risk assessments, diagnostics and recommendations. With the combined solution, service departments are empowered to accurately track critical assets, plan for maintenance with minimal disruption and deliver service efficiently, optimizing the right resources for every job, and ultimately helping operators lower service costs and eliminate unplanned downtime.

ServiceMax ASM is currently available in beta and will be generally available early 2019.

Ralph Rio, ARC Advisory Group, commented, “Unplanned downtime negatively impacts revenue and safety, which makes reducing it a high priority for asset-heavy industries.  ServiceMax, leveraging its success in field service, now offers solutions for owners and operators that are focused on asset performance and uptime in addition to technician operational excellence.”