Field Service Management Software Selection

This guide is designed to help industrial manufacturers select the best field service management technology and supplier for their organization’s unique business requirements.


Choosing the right field service management technology supplier and technology to service widely distributed assets is key for meeting service level agreements, high customer satisfaction, and optimizing costs.  Field service management requires features like integrated maps, route optimization, in-vehicle parts inventory management, and customer billing.  Field service management solutions are typically designed to help service providers deliver equipment maintenance to the asset owner-operators.  In some cases like power transmission and distribution, asset owners self-service their own assets.  Put simply, field service management systems plan, optimize, execute, and track the needed service activities with the associated priorities, skills, materials, tools, and information.  For field service management, financial management extends into order management that includes credit approval and order entry.

If you are unsure about any of the key trends in the market or need to develop specifications or purchasing criteria, then you will want the assistance that ARC Advisory Group offers.

ARC is the industry leading provider of market knowledge, trends, and supplier information for field service management worldwide.  Our products and services integrate hands-on experience with global market research to deliver the intelligence you need.

Field Service Management Solutions Are Typically Designed for Use by Third PartiesIn recent years, field service management solutions have become much more powerful in terms of the information they are now able to utilize and share to perform their duties more effectively.  Major digitization trends like Industrial Internet of Things (IIoT), analytics, and the cloud have impacted the features and functions found in today’s more modern field service management solutions.  In this currently dynamic market, finding the right supplier that fits your needs has become more complex while still critical for your future success.  [ Learn more about field service management ]

Field Service Management Software Selection Strategic Issues 

The following are a few of the strategic issues specifically covered in the Field Service Management Software Selection Guide:

Make Service a Profit and Loss Center

Justify investments in field service management based on growing revenue and profits with new services, rather than just focusing on improving internal efficiencies and marginally reducing costs.  Transitioning the services into a profit & loss (P&L) center aligns with executive metrics, gets their attention, and obtains the resources needed to be successful.

Select FSM that Utilizes Mobility to Optimize Field Service Delivery

Completely review field service business processes when adopting a field service management application.  Avoid replicating current manual and paper processes in digital form.  A structured approach to this business process optimization includes value stream mapping, which is also a central lean manufacturing practice.

Common smartphones and tablets should be used to deploy field service management.  Mobility encourages adoption, improves usability, and lowers overall service delivery costs.  With mobility, processing a work order becomes part of the workflow of a technician.  The corresponding data entry has far fewer errors, which improves overall system integrity.  The field service management becomes a trusted system for scheduling and execution.

Address Security Proactively

SaaS lowers costs for deployment over a geographically dispersed workforce.  However, security is a legitimate concern.  Solutions are available to mitigate this issue.  Engage with a knowledgeable expert for security.

Additional Field Service Management Strategic Issues

ARC has been researching the field service management market for well over a decade, and we understand the challenge companies have in selecting and implementing a solution.  These include:

  • Compatibility with current installed base of systems and technology
  • Integration with business systems
  • Breadth and depth of supplier’s applications
  • Support and training
  • Understanding the total cost of ownership
  • Architecture based on standards
  • Designs for maximum reliability
  • Supplier long term viability
  • Identify long term visions

Field Service Management Software Selection Table of Contents

Executive Overview

  • Economic Factors and Major Trends
  • Industry and Regional Trends
  • Challenges and Solutions
  • Market Leading Suppliers


Strategies for Buyers

  • Factors Contributing to Adoption
  • Factors Inhibiting Adoption
  • Strategies for Successful Adoption

Evaluation and Selection Criteria

  • Key Criteria Analysis
  • Fact-based Selection Process
  • Consider Best Practices by Suppliers
  • Selection Process Tools Available
  • Criteria List

Leading Supplier Analysis

  • Market Shares of the Leading Suppliers
  • Leading Suppliers by Region
    • North America
    • Europe, Middle East, Africa
    • Asia
    • Latin America
  • Leading Suppliers by Industry
    • Electric Power T&D
    • Financial
    • Food & Beverage
    • Government
    • Machinery Manufacturing
    • Oil & Gas
    • Pharmaceutical & Biotech
    • Telecommunications
    • Water & Wastewater

Leading Suppliers

To be able to make an informed choice, you need to know who the major suppliers servicing this market are.  This guide will provide you with the names and links to information about them.

For More Information

For more information on this technology guide or to discuss how we can help you, please contact us.

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