Emerson announced its new Remote Assistance service capability to help plant operators immediately respond to industrial valve issues by using augmented reality (AR) technology. The AR technology uses a secure channel certified as ISO 27001-compliant. Valve repairs are advised and guided by Emerson experts as part of the company’s expanding Connected Services portfolio in its Plantweb digital ecosystem.
Using a mobile device, plant personnel can securely share their field of view through the AR software as Emerson valve experts help troubleshoot and solve valve problems. Step-by-step instructions are overlaid in the field-user’s application to support installation, calibration or repair actions.
Real-time video communication enables users to resolve issues faster and minimize instruction errors that often occur with audio-only support while eliminating travel time and the cost of getting technicians to the work site. In addition, operators can expand their in-house knowledge base and staff skillsets through on-the-job troubleshooting guidance and recommendations to remediate issues, up to and including oversight of the final repair.
The Remote Assistance service is available for Emerson valve, actuator, and regulator product portfolios—and in some instances, can cover non-Emerson products, as some Emerson technicians have extensive backgrounds in repairing products from other manufacturers.