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IFS announced it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems Limited is a provider of omni-channel contact center and customer engagement software that, together with IFS’s Service Management offering, provides a complete end-to-end customer engagement solution. The company has implemented its solutions at some of the UK’s most well respected brands, including: Babcock International, HomeServe, Ecomaster, ENGIE, and Iceland.
Field Service Management Limited is a UK-based implementation partner of IFS in the UK and Ireland. Its expert team of Service Management consultants will join IFS’s UK operation in order to drive further growth in the region. To date, Field Service Management Limited has supported IFS with some of the largest service management implementations in the UK, and it will further bolster IFS’s Service Management sales, consulting, and support organization in the region.
The financial terms of the acquisitions are not being disclosed.
Keywords: Service Management, Field Service Management, Omni-Channel, Contact Center, ARC Advisory Group.