Digital Services

The Digital Services research delivers current market analysis plus a five year market and technology forecast.

Digital Services Are Transforming Businesses and Opening Up New Opportunities for Market Success

ARC Advisory Group research on digital services highlights important factors that are driving growth and the current trends in the market. The ongoing digital transformation in the industry is creating new opportunities for service delivery, particularly in the context of Industry 4.0. The COVID-19 pandemic has further accelerated the shift toward digitalization in the industry, promoting a deeper integration of digital technologies. With the help of data obtained through Industrial IoT and modern protocols like OPC UA, digital services are expanding their capabilities. This enables enhanced energy and resource efficiency, while also offering new ways to leverage the benefits of digitization. The research explores a wide range of digital services, including well-known and widely used ones such as digital training, as well as newer services which are gaining popularity, such as virtual commissioning. Additionally, the research examines how AI and ML impact the provision and dissemination of digital services. These technologies not only optimize current processes, but also pave the way for the development of innovative solutions, giving companies a competitive edge in a rapidly evolving industrial landscape.

Digital Services Strategic Issues 

Digital Services market trendsIn addition to providing a five-year market forecast, the Digital Services market research provides detailed quantitative current market data and addresses key strategic issues as follows.

Hybrid Solutions: Combining Digital and Traditional Services

While digital services have greatly improved production efficiency, they cannot fully replace traditional services. Many users prefer a combined approach, using both digital and traditional services. This is especially useful when dealing with equipment issues that require a specialist visit. To begin, many service providers offer online diagnostics. A service specialist can remotely connect to the equipment using various tools, ranging from simple video calls to advanced technologies like virtual reality. This allows for quick and cost-effective problem identification. Once the issue is identified, service engineers can visit the site with the necessary spare parts or special equipment, greatly improving problem-solving efficiency and speed. By combining the benefits of digital and traditional services, this hybrid approach enables faster and more efficient task resolution. This ultimately leads to increased customer satisfaction and optimized workflow processes.

Unlocking the Power of Data: Strategic Approaches to Digitization

The value of data increases when companies clearly formulate their digitization strategies and implement them in a controlled manner. Machine builders use data to improve their assets, while end users use it to streamline operations and facilitate strategic decision-making. It is essential for users to establish precise definitions for the technical, business, security, and legal aspects of machine data visibility, ownership, and collection.

Improve Operational Efficiency

Digital services can significantly improve operational efficiency by minimizing downtime and reducing production costs. To ensure the success of a specific service, users should clearly define their goals and objectives. Often, the effectiveness of a particular solution can only be demonstrated through a test operation.

Market Data Research Available Datasets

This in-depth market data research is available as a Market Growth Outlook Service.  This service is configured into several sub-modules to meet the needs of executives as well as marketing, sales, and product development managers.  A brief description of the sub-modules and their use cases is included below.

Market Growth Outlook

ARC’s market growth outlook service delivers an in-depth market opportunity analysis including five-year market and technology forecasts and 3-year history trend lines where available. Besides providing an in-depth analysis of the market opportunity provided by each technology, this service allows technology suppliers to analyze their own customized markets consisting of multiple technologies. For example, customers can view different market scenarios by adding or removing technology markets from the analysis, providing them a Total Available Market (TAM) view of their own served market. A list of the available market growth outlook services can be seen in the list below.  

This service is designed to help accelerate your organization's ability to understand an up-to-date view of the market opportunity provided by your current product portfolio and analyze how your company’s market opportunity would change if you were to acquire or divest a particular product line. The service will also help you identify and capitalize on emerging markets, whether these markets are based on an emerging technology, region, vertical industry, or application. Built upon a proprietary market model and ARC’s field proven primary research, this service helps product and marketing managers optimize their business plans by identifying the opportunities provided by emerging trends. ARC’s reputation as the preeminent independent provider of market growth opportunity analyses for nearly four decades also provides greater weight to your business plans. ARC’s market growth outlook services are available in a variety of formats depending on whether you view your market opportunities via different technologies, industries, or world regions.  

In addition, ARC has a strong history of providing customized market opportunity reports and services to meet your specific needs.  For example, you may sell your products only to specific industries and/or in only one or two regions. You tell us your served markets and ARC can quickly configure a report or service designed to best serve your served market.

ARC provides several versions of these reports and services depending on your role in the organization. Executive Views are high level market opportunities designed to help executives quickly identify key trends and market opportunities around the world.  In-depth market opportunity analyses provide marketing and product managers more detailed technology specific market information to plan marketing and product development strategies.  The following table shows more specific information included in each version.

Market Growth Outlook AnalysisUse CasesTarget Role
Worldwide Market Growth Outlook by Industry & Region with 3-year history where availableIn-depth technology-specific strategic growth planning across multiple technologies, applications, regions, and industriesProduct & Marketing Managers
Worldwide Industry Growth Outlook by Region with 3-year history where availableStrategic technology growth planning for markets defined by a single or multiple vertical industriesIndustry Managers
Regional/Country Market Growth Outlook by Technology & Industry with 3-year history where available (includes country data)Strategic technology growth planning for markets defined by a single or multiple world regionsRegional & Country Sales Managers
Market Growth Outlook Executive ViewStrategic Total Available Market (TAM) growth planning dashboard covering multiple vertical industries, technologies, and world regionsExecutives

Worldwide Research Focus Areas

Strategic Analysis

  • Executive Overview
  • Market Trends
  • Buyer Strategies
  • Supplier Strategies
  • Growth Contributors and Inhibitors

Market Forecasts

  • Total Revenue for Digital Services
  • Revenues by Region
    • North America
    • Europe, Middle East, Africa
    • Asia
    • Latin America
  • Service Revenues by Type
    • DATA - Connectivity and Design
    • Design and Engineering for Digital Services
    • Develop and Train AI Models
    • Digital Training
    • Predictive Maintenance
    • Pre-sales Support and Consulting
    • Production and Performance Optimization
    • Remote Troubleshooting
    • Service AI Models
    • Virtual/Remote Commissioning
  • Service Revenues by Application
    • Automation Asset
    • End Product
    • Production Asset
    • Production Process
  • Revenues by Industry
    • Automotive
    • Chemical
    • Electric Power Generation
    • Electrical Power T&D
    • Electronics & Electrical
    • Food & Beverage
    • Machinery
    • Metals
    • Mining
    • Oil & Gas
    • Pharmaceutical & Biotech
    • Refining
    • Semiconductors
  • Revenues by Customer Type
  • Revenues by Sales Channel

Industry Participants

The research identifies all relevant suppliers serving this market.  

For More Information

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