Field Service Management

Publish Date

This market research study delivers current market analysis plus a five year market and technology forecast. The study is available in multiple editions including worldwide, all regions and a select group of countries.

Overview

Mobility and SaaS Drive the Market
A modern Field Service Management (FSM) system provides the needed visibility, planning, and execution to achieve the key goals for a field service organization.  The key functional areas include service order management, mobility, parts materials management, financial management, service contract management, labor skills management, asset information management, and reporting. 

Original equipment manufacturers are adopting Industrial IoT with new services that require a modern field service management system to manage field service delivery that often includes technicians who are part of the dealer or distributor network.  Also, machine learning provides service providers new sources of competitive advantage and successful execution requires a modern field service management system.

Software-as-a-Service (SaaS) has lowered the cost of entry and risk that significantly expands adoption into previously underserved areas.  Also, companies are adopting SaaS to obtain new features in the current version and avoid the pain and expense of upgrades.
 
Strategic Issues
This ARC market outlook study explores users’ objectives for upgrading or acquiring new field service management systems, reviews supplier strategies, and answers a number of key strategic questions, such as: 

  • What are the key market drivers and how can suppliers increase their value?
  • Which industries and geographies offer the best opportunities?
  • How is the Industrial Internet of Things (IIoT) changing the market?

Download Study Brochure: Field Service Management

Formats and Editions Available

This market study may be purchased as an Excel Workbook and/or as a PDF File.  The Workbook has some unique features such as the ability to view data in local currency.  Regional studies include country and industry market data.  Country studies include market trends and industry data.  Studies and formats available are listed below:

MIRA Workbook PDF File
Worldwide (includes regional data) Yes Yes
North America (includes country data) Yes No
Latin America (includes country data) Yes No
Europe, Middle East, Africa (includes country data) Yes No
Asia (includes country data) Yes No
China No No
India No No

Countries included in each region.

Table of contents for these studies is shown in the following paragraphs.

Worldwide Research Focus Areas

Strategic Analysis

  • Major Trends
  • Industry Trends
  • Regional Trends
  • End User Trends
  • Strategies for Success

Scope

Competitive Analysis

  • Market Shares of the Leading Suppliers
  • Market Shares by Region
    • North America
    • Europe, Middle East, Africa
    • Asia
    • Latin America
  • Market Shares by Revenue Category
    • Software
    • Services
  • Market Shares by Service Type
    • Maintenance & Support
    • Implementation
    • SaaS
    • Hosting
  • Market Shares by Industry
    • Aerospace & Defense
    • Electric Power Generation
    • Electric Power T&D
    • Financial
    • Food & Beverage
    • Government
    • Healthcare
    • Machinery Manufacturing
    • Metals
    • Mining
    • Oil & Gas
    • Pharmaceutical & Biotech
    • Semiconductors
    • Telecommunications
    • Transportation
    • Water & Wastewater
  • Market Shares by Customer Type
    • OEM
    • Service Provider
    • Dealership
    • Self Service
  • Market Shares by Customer Size
  • Market Shares by Sales Channel

Market Forecast List of Figures

  • Total Shipments of Field Service Management
  • Shipments by Region
    • North America
    • Europe, Middle East, Africa
    • Asia
    • Latin America
  • Shipments by Revenue Category
    • Software
    • Services
  • Shipments by Service Type
    • Maintenance & Support
    • Implementation
    • SaaS
    • Hosting
  • Shipments by Industry
    • Aerospace & Defense
    • Electric Power Generation
    • Electric Power T&D
    • Financial
    • Food & Beverage
    • Government
    • Healthcare
    • Machinery Manufacturing
    • Metals
    • Mining
    • Oil & Gas
    • Pharmaceutical & Biotech
    • Semiconductors
    • Telecommunications
    • Transportation
    • Water & Wastewater
  • Shipments by Customer Type
    • OEM
    • Service Provider
    • Dealership
    • Self Service
  • Shipments by Customer Size
  • Shipments by Sales Channel

Industry Participants

The research identifies all relevant suppliers serving this market.

Regional Research Focus Areas

Strategic Analysis

Competitive Analysis

  • Leading Suppliers in Region
  • Industry Shares in Region
  • Country Shares in Region
  • Leading Suppliers by Industry

Market History & Forecast Analysis 

  • Market History & Forecast by Country
  • Market History & Forecast by Industry

Industry Participants

List of countries & currencies included in each region: MIRA-Country

Country Research Focus Areas

​Contact us for the countries available for this study.