Field Service Management

Publish Date

The Field Service Management market research study delivers current market analysis plus a five year market and technology forecast. The study is available in multiple editions including worldwide, all regions, and most major countries.

​Mobility and SaaS Drive the Field Service Management Market

A modern field service management (FSM) system provides the needed visibility, planning, and execution to achieve the key goals for a field service organization.  The key functional areas include service order management, mobility, parts materials management, financial management, service contract management, labor skills management, asset information management, and reporting. 

Original equipment manufacturers are adopting Industrial Internet of Things (IIoT) for new services that require a modern FSM system to manage field service delivery.  This often includes technicians who are part of the dealer or distributor network.  Also, machine learning provides service providers new sources of competitive advantage and successful execution requires a modern FSM system.

Software-as-a-Service (SaaS) has lowered the cost of entry and risk, which has significantly expanded adoption including previously underserved areas.  Also, companies are adopting SaaS for continuous upgrades, which avoids the pain and expense of upgrades.

Field Service Management Strategic Issues

Field Service Management Market TrendsThis ARC report explores users’ objectives for field service management systems, reviews strategies, and answers key strategic questions, such as: 

  • What are the key market drivers and how can suppliers increase their value?
  • Which industries and geographies offer the best opportunities?
  • How is the Industrial Internet of Things (IIoT) changing the market?

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Field Service Management Study Formats and Editions Available

This market study may be purchased as an Excel Workbook and/or as a PDF File.  The Workbook has some unique features such as the ability to view data in local currency.  Regional studies include country and industry market data.  Country studies include market trends and industry data.  Studies and formats available are listed below:

MIRA Workbook PDF File
Worldwide (includes regional data) Yes Yes
North America (includes country data) Yes No
Latin America (includes country data) Yes No
Europe, Middle East, Africa (includes country data) Yes No
Asia (includes country data) Yes No
Country Profiles (includes country data) No Yes

Countries included in each region.

Table of contents for these studies is shown in the following paragraphs.

Worldwide Research Focus Areas

Strategic Analysis

  • Major Trends
  • Industry Trends
  • Regional Trends
  • Strategies for Success

Scope

Competitive Analysis

  • Market Shares of the Leading Suppliers
  • Market Shares by Region
    • North America
    • Europe, Middle East, Africa
    • Asia
    • Latin America
  • Market Shares by Revenue Category
    • Software
    • Software as a Service
    • Maintenance & Support Services
    • Implementation Services
    • Hosted Managing Services
  • Market Shares by Industry
    • Aerospace & Defense
    • Buildings
    • Electric Power Generation
    • Electric Power T&D
    • Financial
    • Food & Beverage
    • Government
    • Healthcare
    • Machinery Manufacturing
    • Oil & Gas
    • Pharmaceutical & Biotech
    • Residential Services
    • Telecommunications
    • Transportation & Logistics
    • Water & Wastewater
  • Market Shares by Customer Type
    • OEM
    • Service Provider
    • Dealership
    • Self Service
  • Market Shares by Customer Size
  • Market Shares by Sales Channel

Market Forecasts and Histories

  • Total Shipments of Field Service Management
  • Shipments by Region
    • North America
    • Europe, Middle East, Africa
    • Asia
    • Latin America
  • Shipments by Revenue Category
    • Software
    • Software as a Service
    • Maintenance & Support Services
    • Implementation Services
    • Hosted Managed Services
  • Shipments by Industry
    • Aerospace & Defense
    • Buildings
    • Electric Power Generation
    • Electric Power T&D
    • Financial
    • Food & Beverage
    • Government
    • Healthcare
    • Machinery Manufacturing
    • Oil & Gas
    • Pharmaceutical & Biotech
    • Telecommunications
    • Transportation & Logistics
    • Water & Wastewater
  • Shipments by Customer Type
    • OEM
    • Service Provider
    • Dealership
    • Self Service
  • Shipments by Customer Size
  • Shipments by Sales Channel

Industry Participants

The research identifies all relevant suppliers serving this market.

Regional Research Focus Areas

Strategic Analysis

Competitive Analysis

  • Leading Suppliers in Region
  • Industry Shares in Region
  • Country Shares in Region
  • Leading Suppliers by Industry

Market History & Forecast Analysis 

  • Market History & Forecast by Country
  • Market History & Forecast by Industry

Industry Participants

List of countries & currencies included in each region: MIRA-Country

Country Research Focus Areas

Contact us for the countries available for this study.