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ServiceMax, a PTC Technology, announced the launch of its latest updates to ServiceMax Core, its Field Service Management Platform, with release Core 23R2. This is the second of 
three major releases on ServiceMax Core this year.
The ServiceMax Core 23R2 release brings additional features across critical components of the product – Connected Worker Applications, Work Execution Engines, Digital Automation Tools, Insight and Growth Accelerators. Overall, the release provides important asset-focused dashboards for service managers while bringing increased flexibility to other stakeholders in service to help maximize the resource utilization of the organization.
Highlights in the release include:
- Growth Accelerators: Service Analytics – New dashboards covering Asset Operational Insights, Asset Commercial Insights, and Asset Performance Indicators, to allow service managers to drill deeper into strategic insights.
- Work Execution Engines
- Installed Base Time Tracking – Increasing insight into time spent at various stages of the business process.
- Service Flow Manager – Lookup enhancements and multi-level field mapping to allow service workers to view and update information.
- Connected Worker Applications
- Go 7.0 – Feedback capture directly from technicians.
- DataGuide 5.0 – Enhanced form actions to expedite generation of documents for customer review.
- Scheduling Optimization – Multi-day work order optimization for improved dispatcher performance.
With this release, ServiceMax continues to help support customer-driven innovations to better meet the needs of today’s service organizations. As a result, organizations on ServiceMax Core can continue to help drive greater efficiency and operating margins, further increase revenues, and improve customer experience and asset lifetime value.
In Core 23R2, ServiceMax extends its Service Analytics dashboards to bring asset insights to service managers, which helps to drive better operational, financial, and strategic decisions. Asset Commercial Insights helps managers to dig deeper into the revenue coverage of their assets while better uncovering the true profitability of their service operations. Asset Operational Insights helps managers to dig deeper into the effectiveness and efficiency of their service business with live access to metrics, such as Mean Time To Repair, Asset Uptime, and PM Agreement Compliance. Asset Performance Indicators helps managers to get a more comprehensive view of the critical metrics that highlight the health of the assets that they cover with the ability to drill down into a specific metric portfolio-wide or into the performance of a single asset in comparison to the rest of the fleet. These enhancements help customers to make quicker business decisions from informed service managers, reduce man hours and effort to search for and build relevant reports, and improve operational and commercial performance for the service organization.