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PTC announced the release of the third Field Service Management application update to its ServiceMax Asset 360 24R2, which brings a number of new features and functionalities designed to help boost functionality and efficiency across service operations.
A summary of select new capabilities that are part of the third Field Service Management application update to ServiceMax Asset 360 24R2:
Windchill Integration – This update helps to streamline communication between Product and Quality teams to support faster, more proactive issue resolution while helping to drive future innovations for new product introduction and feature enhancements.
Servigistics Integration – This update helps to empower Asset 360 users to gain direct access to Servigistics, which can help to reduce inventory and service parts planning costs and help to improve service level agreement performance and increase the performance of sustainability initiatives.
New Administrative Management Features – Admins can more easily configure A360 mobile configurations that are then reflected in the SFS mobile app. Admins have access to a “view only” mode to help ensure greater accuracy on select values, including those populated by external systems. Product service campaigns can be managed with greater ease, such as when scheduling preventative maintenance group checks based on meter readings instead of fixed schedules.