GE Digital Announces its ServiceMax Summer '17 Release, with New Field Service Management Platform Capabilities

GE Digital announced the ServiceMax Summer '17 release, featuring new Condition Based Maintenance and Ranked Appointment Booking capabilities. These features help to assist companies in transforming services from a reactive to proactive delivery model. With these enhancements, service organizations can help to improve its customers experiences by reducing unplanned downtime and creating shorter response times.

Condition Based Maintenance
The new Condition Based Maintenance feature helps to automate service requests and aligns future maintenance schedules for more optimized preventive equipment service. Current maintenance plans are often based on ideal conditions, without accounting for real-world equipment usage or environmental factors that result in a need for fluctuating maintenance schedules. With Condition Based Maintenance, proactive work orders are triggered by actual equipment conditions, determined by either Industrial Internet of Things (IIoT) signals or manual data readings using the ServiceMax app. Adopting Condition Based Maintenance is critical for customers to help to extend equipment lifetime, improve performance, and lower cost of operations.

Condition Based Maintenance adds to a spectrum of proactive service capabilities, enabling customers to shift from reactive toward proactive and predictive service delivery, increasing asset performance while lowering operating costs. These capabilities include:

• Maintenance Plans managed by the ServiceMax platform;

• Dynamic Planned Maintenance introduced in the Winter ‘17 release;

• Predictive maintenance with integration to Asset Performance Management by GE Digital.

   

Ranked Appointment Booking
Ranked Appointment Booking enables the real-time Schedule Optimization engine to retrieve and rank appointment options. As a result, dispatchers can help to provide better customer service without compromising business costs.

Ranked Appointment Booking becomes particularly important in proactive service delivery scenarios where dispatchers have the flexibility to offer customers one or more service windows, but lack the visibility into how their choices align with their business goals. The new Ranked Appointment Booking feature in the ServiceMax Summer ‘17 release helps to enable customers to provide a better customer experience without compromising their business objectives, such as minimizing drive time, reducing overtime work, and avoiding SLA violations.

The ServiceMax Summer ’17 release will be available end of July, 2017.

Keywords: Condition Based Maintenance, Ranked Appointment Booking, Indus-trial Internet of Things (IIoT), ARC Advisory Group.