Customer Expectations Drive Growth in the Omni-channel Order Management Systems Market

New ARC Advisory Group research on Omni-channel Order Management Systems (OMS) reveals that the changing nature of customer expectations, growing complexities of orders, emergence of cloud solutions and artificial intelligence, and the blurring lines between B2C and B2B have contributed to the growth of the omni-channel order management systems market.  

“The changing nature of the global economy is ushering in a new era of solutions.  A lot of times retailers are slow to embrace change and will not fully invest in new solutions.  An omni-channel order management system is going to be a crucial part of omni-channel strategies moving forward; getting onboard now will set you up for future success,” according to Chris Cunnane, Senior Analyst at ARC Advisory Group and key author of ARC’s Omni-channel Order Management Systems 2017-2022 Global Market Research report.

“Customer expectations have changed over the last few years to the point where instant gratification is the new norm.  Meeting these new expectations is critical, and an omni-channel OMS allows companies to optimize for speed of fulfillment,” Cunnane added.

About the Omni-channel Order Management Systems Research

Omni-channel Order Management Market TrendsThis ARC research explores current market performance and related technology and business trends, identifies leading technology suppliers, and provides five-year global forecasts for the omni-channel order management systems market.  This new research is based on ARC’s industry-leading market research database, extensive primary and secondary research, and proprietary economic modeling techniques.  The research includes competitive analysis, plus five-year market forecasts by industry, region, revenue type, and customer tier.

This new research is available in a variety of formats to meet the specific research and budgetary requirements of a wide variety of organizations.  These include:

  • Market Intelligence Workbook (Excel) – personalized spreadsheet includes up to five years of historical data (assuming this is included) in addition to the current base year market data and five-year market forecast.  This workbook enables licensed users to freely manipulate the data to make it easier to analyze the latest data for business intelligence and generate custom reports.
  • Concise Market Analysis Report (PDF) – provides an executive-level summary of the current market dynamics, market forecasts, and competitive analysis, plus an overview of strategic issues.  The PDF is available with or without detailed charts.

For more information on this and other available ARC market research, please visit our Market Data & Studies section.

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