Keywords: Field Service Management, FSM, Five-Year Market Forecast, Industry Trends, Supplier Profiles, IIoT, Machine Learning
ARC Advisory Group has just published a comprehensive market outlook study on Field Service Management.
The Field Service Management Global Market Research Study discusses current and historical market performance and related technology and business trends, profiles leading technology suppliers, and provides five-year global forecasts for the field service management market. Like all ARC market outlook studies, this report is based on ARC’s industry-leading market research database, extensive primary and secondary research, and proprietary economic modeling techniques.
According to Ralph Rio, Vice President and the principal author of this study, “Original Equipment Manufacturers (OEM) are adopting Industrial IoT with new services that require a modern FSM system to manage field service delivery that often includes technicians who are part of the dealer or distributor network.” Ralph continued, “Machine learning provides service providers new sources of competitive advantage and successful execution requires a modern FSM system.”
A modern FSM system provides the needed visibility, planning, and execution to achieve the key goals for a field service organization. Service order management covers the work performed by employees or contractors. This includes the processes, technology and access to information related to creating, planning, scheduling and schedule optimization, executing, documenting, and tracking their activities. Most use mobile devices to present work order-related information with bi-directional data exchange and processing with buffering when out of the network range. Financial management functions include invoicing clients for the services provided and accepting payment. Service contract management relates to creating and managing contracts and service agreements for clients.
In addition to the PDF version of the full market study, the market data is optionally available in a personalized Excel workbook. The workbook includes up to five years of historical data in addition to the current base year market data and five-year market forecast. This workbook enables licensed users to freely manipulate the data to make it easier to analyze the latest data for business intelligence and generate custom reports.
For more information on this and other available studies, go to www.arcweb.com/market-studies.