My colleagues and I had the privilege of attending Tata Consultancy Services’ (TCS) Analyst Day event held in Boston on September 7, 2018. There were several interesting and informative presentations covering the concepts of Business 4.0 and MachineFirst Philosophy and how TCS is leveraging its unparalleled domain expertise and its deep and vast portfolio of services and solutions to provide its customers with exponential value to create abundance through mass customization, leveraging ecosystems to help its customers embrace and manage risk while maximizing business outcomes using technologies and concepts such as Cloud, Intelligence, Automated and Agile.
MachineFirst Philosophy Empowers Enterprise Agility and Creates Exponential Value
As one of the ARC Analysts focused on upstream and midstream oil & gas it was great to learn more about how TCS is leveraging ‘cognitive automation’ through its solutions such as Ignio, an product that provides some very powerful horsepower through its self-learning capability, empowered by machine learning and artificial intelligence (AI), that can move customers from predictive maintenance to prescriptive maintenance, thereby extending the life (and availability) of an asset such as a pump or compressor and also optimizing that asset’s performance and the process for which it is being utilized. MachineFirst Philosophy creates exponential value by empowering enterprise agility through reimagination and reinvention of a company’s DNA.
Cognitive Computing Augments Human’s Capabilities
Harrick Vin, Vice President & Global Head of Ignio, explained that he envisions cognitive computing platforms such as Ignio, the Intelligent Machine”, as being technology that is being augmented by people and one that is capable of learning over time. Vin also believes that the machine augments people's capabilities to increase their effectiveness and enhance productivity as well as enabling people amplify the efficacy of the machine by handling situations when the machine fails and serves to validate the machine’s decisions.
ARC often counsels companies in the oil & gas markets that they should focus their operations on what they do best – finding, extracting, producing, refining and/or marketing oil & gas and seek out strong technology partners such as TCS that possess not on deep domain expertise but also the ability to handle complex systems integration and optimization which is vital to maximizing the true power of a digital transformation. An example of an integrated North American energy company (name is confidential) leveraging Ignio and TCS’s capabilities to achieve material operational improvements was a sign that at least someone is listening.