Infosys Collaborates with ServiceNow to Provide Enterprise-Level Service Management for Manufacturing Customers

By Ralph Rio

Category:
Acquisition or Partnership

Infosys announced its collaboration with ServiceNow, a digital workflow company that makes work, work better for people, to provide enterprise-level service management for customers in manufacturing industries. Through this collaboration, Infosys will leverage its industry cloud blueprints, part of Infosys Cobalt, and deploy ServiceNow Operational Technology Management (OTM), to support manufacturing industries as they digitize their factories, floors, and plant operations.

As part of this collaboration, Infosys will use its Enterprise Service Management (ESM) Café, built on the Now Platform, along with ServiceNow OTM, to help improve resilience and availability of critical OT systems across the manufacturing landscape. This collaboration will also be extended to address the OTM, factory and operations digitization needs of customers across CPG, energy, and retail sectors.

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