PTC Releases ServiceMax Core 24R1, the Latest Update to Its Field Service Management Offering

Author photo: Craig Resnick
ByCraig Resnick
Company and Product News
Field Service Management

PTC just released its ServiceMax Core 24R1. The company's first Core release of 2024, as the latest update to its Field Service Management offering.

A summary of the key updates that are included in this release:

  • Further development of ServiceMax AI closed beta - building on December's Core 23R3 release, PTC continues to expand its closed, invitation-only beta program for ServiceMax AI. This release includes improvements to ServiceMax Copilot, a generative AI chat interface designed for field service supporting assisted troubleshooting, work and schedule management, knowledge capture and access, and work preparation insights.

  • Enhancements to ServiceMax Go – ServiceMax Go is a mobile field service app. This release adds barcode scanning, enhancements to timesheets, pricing, and discount calculations, and alert management enhancements for greater ease of use and efficiency.

  • Enhancements to Service Board – includes a new integration to import project plans from 3rd party applications for use as templates, and adds the ability to schedule multi-day technician routes from 1-7 days.

  • Additional language in DataGuide – adds new language support for Polish, Czech, Indonesian, Slovak, and “right to left” languages, including Hebrew and Arabic; adds greater ease of use and flexibility with how forms can be embedded, and templates can be designed and replicated in a PDF report.

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