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Schneider Electric is strengthening its service portfolio with a focus on predictive maintenance and digital-first customer support.
Schneider Electric announced that it has expanded its EcoCare service plan with the launch of EcoCare Advanced+, the most comprehensive tier in its portfolio for electrical distribution. This new offering introduces true condition-based maintenance capabilities, including continuous remote monitoring, AI-driven insights, and proactive service interventions. By embedding AI and continuous monitoring into service plans, Schneider Electric helps to enable its customers to move beyond traditional scheduled maintenance toward predictive and prescriptive approaches that can further improve reliability, safety, and sustainability.
EcoCare Advanced+ enables subscribers to shift from reactive to proactive maintenance strategies. Tailored service plans help to optimize equipment lifecycles, increase uptime, extend asset lifespan, and reduce maintenance costs.
EcoCare Advanced+ emphasizes priority access to expertise and rapid response, with key benefits including:
Predictive & Condition-Based Maintenance: Customer Success Team collaborates with members to create tailored success plans and track progress.
24/7 Remote Monitoring and Fault Detection: Continuous supervision of asset health through predictive analytics and AI.
Priority Support and Accelerated Issue Resolution: Dedicated service level agreements and upgrade options for faster on-site intervention in emergencies.
Direct Access to Schneider Electric Experts: Technical support during business hours via hotline or chat.
Compliance and Audit Readiness: Assistance with regulatory compliance and operational safety.
Included Labor and Parts Coverage: Coverage for spare parts, labor, and travel for on-site interventions.
Extended Warranty: Extension of the manufacturer’s standard warranty.
EcoCare’s three-tier structure supports customers at multiple levels of complexity:
EcoCare Essential: Basic resources and expert access to resolve issues faster and help to improve operational resilience.
EcoCare Advanced: Adds consultancy and advanced analytics to further optimize operations.
EcoCare Advanced+: Maximizes long-term value of electrical distribution systems through comprehensive monitoring, predictive maintenance, and priority services.
Together, these service levels reflect Schneider Electric’s broader strategy of helping to enable safer, smarter, and more sustainable electrical distribution operations.
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