This ARC Advisory Group Strategy Report is a follow-up to last year’s report on Best Practices for Achieving Excellence in Warehouse Operations. That survey-based research showed that the best-run warehouses – warehouses that are productive, safe, service oriented, and have low turnover – showed that management clearly matters. More than half the practices that contribute to excellence in warehouse management relate to management techniques. This report – also survey-based, takes a deeper look at those management techniques.
It’s becoming harder for warehouses to retain workers. Further, once a worker leaves, it’s also more difficult to find a qualified replacement. Finally, it takes time to bring new workers up to speed. Thus, management techniques that help in retention and productivity are increasingly important.
According to ARC research, the best-run warehouses all subject managers to 360-degree reviews, train managers in how to give effective feedback, and provide employees with feedback frequently and fairly. However, just because a company uses a management practice, does not ensure that a warehouse will be well run! Well-run warehouses employ these techniques significantly more often than less well-run warehouses. But, clearly, there are best practices associated with using these techniques properly and effectively.
Table of Contents
- Executive Overview
- Management Practices Associated with Warehouse Operational Excellence
- Hiring and Turnover Trends Highlight the Need for Strong Management
- Management Matters
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