The Customer: A global manufacturer of ophthalmic surgical devices was looking for a cloud-based solution conforming to health care regulations. The solution needed to enable and provide value for device health and patient health management. After careful evaluation of the market options, L&T Technology Services (LTTS), with 30+ years of multi-geography and medical domain expertise, was selected as the partner.
What LTTS Enabled: LTTS enabled end-to-end regulatory compliant cloud platform design, development, deployment, and validation:
Enabled healthcare workflow between diagnostic and surgical practice. The goal was to enable surgeons to have a prior view of diagnostic image and health data and plan for surgery. The workflow included transfer of diagnostic images in the form of DICOM from diagnostic center transferred securely to healthcare cloud and to a Surgical Center.
Enabled data extraction from EMR, DICOM, diagnostics, and surgical devices, leveraging an industry-leading UI/UX interface and platform engineering capabilities.
Managing device lifecycle and enabling remote view on health of devices.
Performing over the air updates.
Enabled predictive maintenance and reduced downtimes.
Secured gateway application for connecting multiple ophthalmic surgical devices, enabling greater efficiency and accuracy in cataract surgical procedures.
End-to-end integration and verification of the solution across the global partner ecosystem.
Provided QARA support, documentations as per health standards of IEC 62304, 60601, 62366, HIPAA adherence.

LTTS Edge: LTTS brought to the table proven expertise across regulated medical grade application development; ISO 13485 certified center; and an extensive repository of reusable software assets such as HL7 to FHIR convertor and vice versa, DICOM file transfers, device lifecycle solutions.
Tangible Benefits: The customer’s objectives were achieved with market advantage with key features of workflow integrations, adjacent benefit with respect to minimal downtime of product and lower travel time for field service engineers, prediction of lens needs, and predictive maintenance. Overall, the customer has seen ~25 percent increase in product, lens sales along with cost saving with reduced FSE visits.