Zinc and GE Digital Announce Integrated Solution for Contextual, Real-time Field Service Communication

ServiceMax from GE Digital, a software company for the Industrial Internet, and Zinc, a provider of an Enterprise Communication platform, announced a jointly developed solution for real-time field service  communication, and specifically correlated to Predix ServiceMax work orders, accounts, installed products and contacts.  By connecting field technicians and enabling them to share real-time knowledge within the context of the task at hand, Zinc and Predix ServiceMax together help improve completion rates, drive productivity, and increase employee engagement.

Zinc’s All Mode Communication platform for deskless workforces offers a secure way for field-based workers to easily and quickly communicate in any mode, including text, voice, video, and push-to-talk, as well as receive important or urgent company messages and broadcasts.  With this integration, Predix ServiceMax and Zinc streamline how customers are serviced end-to-end.  When questions or issues are encountered in the field, technicians can easily create a conversation with the relevant people, history and context of the work order or product they are working on.  All communication history is accessible via quick links from Predix ServiceMax for future review, analysis and customer success initiatives.

App-to-app integration capabilities include the ability to:

• Initiate secure, contextual conversations using text, voice, video, or push-to-talk from either Predix ServiceMax or Zinc
• Share content files and location for instant answers
• Create conversations with relevant people and information associated with the work order, account, installed product or contact
• Access communication history via Predix ServiceMax