ABB Accelerates Remote Connectivity for Customer Operations During COVID-19 Crisis

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Company and Product News

ABB is working with customers to ensure the access to field operators and service engineers who cannot be on-site at this time, by delivering control room livestreams, operational insights, process data and plant key performance indicators to users sheltering at home.

To ensure continuous operations, customers can access a suite of ABB remote-enabled solutions, including remote condition monitoring of critical assets; augmented reality maintenance support; online tools for training and spare parts stocking; and self-diagnoses that mitigate risk to assets, processes and security.

Many of these services are delivered to customers through ABB Ability Collaborative Operations, a suite of digitally enabled solutions and services, and its network of Collaborative Operations centers located around the globe. With 24/7 access, ABB domain experts and data scientists use digital technologies to help customers monitor assets, processes and risks; jointly derive insights from data; suggest mitigating actions; and provide critical remote assistance to help customers to keep production running.

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