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PTC has announced the release of ServiceMax AI, a generative artificial intelligence (GenAI)-powered field service management assistant designed to help improve technician efficiency. ServiceMax AI utilizes the documented history of field assets stored within the ServiceMax platform, including equipment data, service records, and past resolutions, to help support service execution.
With ServiceMax AI Chat, technicians can access information related to specific jobs or assets, automate documentation and schedule tasks, and receive proactive recommendations for predictive maintenance. The AI assistant can search through manuals, troubleshooting guides, and service histories to help provide answers and suggest resolutions.
ServiceMax AI integrates GenAI technology with field service data to support workflow automation and knowledge retrieval.
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