Representative End User Clients
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Problem: A restaurant chain wanted to enhance its brand management and grow revenue. The brand management concerns focused on two issues: consistent high quality food and fast service time without increasing operating costs i.e., keep prices low.
Solution: To address the service time, the company adopted an IoT solution that enabled automation of more than 100 routine decisions involving kitchen operations such as fryer selection, exhaust regulation, and lighting control. This automation is based on workflow needs including load increases - equipment like fryers are turned on to pre-heat - enabling the employees to focus on the customers and provide faster service. In addition, the solution helped optimize energy use resulting in further savings.
To assure consistent quality, the company turned to automating its appliances and their operations - for example, the french fryer oil temperature, cooking time and drain time. Also, the frying oil is automatically drained and refilled based on the number of cooking cycles. Using the IoT solution, the parameters for the equipment are monitored and, when recipes change, updated across the restaurant locations.
Tata Consultancy Services (TCS) designed, developed and deployed this cloud-based Industrial IoT solution using its TCS Connected Universe Platform.
Benefits: With standardized practices and cooking parameters, consistently high quality food is assured while controlling preparation costs. The solution also lead to reduced wait times for customers and higher throughput. The overall revenue for the restaurant chain has increased, while the utilization of the restaurant locations improved with higher return on assets (ROA).
Solution: To address the service time, the company adopted an IoT solution that enabled automation of more than 100 routine decisions involving kitchen operations such as fryer selection, exhaust regulation, and lighting control. This automation is based on workflow needs including load increases - equipment like fryers are turned on to pre-heat - enabling the employees to focus on the customers and provide faster service. In addition, the solution helped optimize energy use resulting in further savings.
To assure consistent quality, the company turned to automating its appliances and their operations - for example, the french fryer oil temperature, cooking time and drain time. Also, the frying oil is automatically drained and refilled based on the number of cooking cycles. Using the IoT solution, the parameters for the equipment are monitored and, when recipes change, updated across the restaurant locations.
Tata Consultancy Services (TCS) designed, developed and deployed this cloud-based Industrial IoT solution using its TCS Connected Universe Platform.
Benefits: With standardized practices and cooking parameters, consistently high quality food is assured while controlling preparation costs. The solution also lead to reduced wait times for customers and higher throughput. The overall revenue for the restaurant chain has increased, while the utilization of the restaurant locations improved with higher return on assets (ROA).