Representative End User Clients
Representative Automation Clients
Representative Software Clients
Recently, industry analysts and advisors gathered for a focused and insightful Analyst and Advisor Day 2025, designed to provide a deep dive into Tech Mahindra’s promise of #ScaleatSpeed™ strategic vision, innovations, and market positioning. This exclusive event offered a unique platform for candid discussions, expert presentations, and interactive sessions that not only showcased the company’s latest advancements but also fostered valuable dialog to align market perspectives. Key highlights and takeaways emphasized Tech Mahindra's commitment to transparency, collaboration, and future growth.
ARC Advisory Group at Tech Mahindra’s Analyst and Advisor Day 2025
Key Highlights
Welcome Note: An update on Tech Mahindra by Atul Soneja, COO, Tech Mahindra. Atul provided an update on a comprehensive plan aimed at accelerating revenue growth, expanding margins, and strengthening organizational foundations and Vision FY27 & Flywheel Model.
The Scale at Speed Enterprise: Mr. Rohit Madhok discussed the best-in-class solutions, access to enterprise, efficiency and experience, business model reimagination, resilience planning, and cost benefits.
Transformation Insights: Many Possibilities of Nurturing Relevance, Resilience, Scale at Speed™, and beyond by Nitesh Agarwal and the Panel (KBR, GE Aerospace). Nitesh along with the panel shared insights on nurturing relevance, resilience, and scaling at speed.
AI-led Value Creation: Redefining Business Processes by Birendra Sen. Birendra talked about building the world's largest LLM model, full stack AI and Gen AI solutions, driving adoption of Gen AI. The future is Agentic.
GCC as Transformation Catalyst: From Execution Engines to Strategic Value Creators by Santosh Jha and the Panel (Renault Nissan and AT&T). Santosh along with the panel discussed how GCCs are transforming from execution engines to strategic value creators.
Gen-AI led Enterprise Transformation: Mr. Kunal Purohit talked about Gen-AI led enterprise transformation, Agentic AI from strategy to execution, and TENO platform.
Unlocking the Convergence Ecosystem Experience: Cloud & Infrastructure by Sakthivel Ramaiah. Sakthivel discussed the convergence ecosystem experience in cloud and infrastructure.
Driving Strategic Transformation and AI-Led Innovation for the Future
Tech Mahindra is currently navigating a comprehensive three-year strategic transformation roadmap designed to accelerate revenue growth, expand margins, and establish organizational stability. This ambitious plan unfolds in four phases—Beginning, Turnaround, Stabilization, and Reaping Returns—with FY25 marking a pivotal year of investments and foundational strengthening.
Vision 2027 and the Flywheel Model
At the heart of Tech Mahindra’s strategy is a vision to achieve peer-leading growth, industry-standard margins, and enhanced predictability. This is powered by a flywheel model that integrates growth initiatives, operational excellence, and organizational levers such as a focus on large deals, ESG leadership, and synergy with the Mahindra & Mahindra group. The company’s verticalized go-to-market approach, supported by over 75 percent of sales personnel aligned to strategic sectors and geographies, positions it for robust expansion across markets including the US, Europe, APJ, and MEA. Tech Mahindra is witnessing strong traction across key industries like BFSI, Telecommunications, and Manufacturing. The Turbocharge initiative enhances client engagement through structured workshops and layered relationship mapping.
AI-First and Client-Centric Approach
Tech Mahindra integrates AI-led innovation deeply into its operations. Its AI-first strategy blends advanced technologies with domain expertise and strong client relationships to deliver scalable and intelligent transformation outcomes. The company has developed pioneering AI solutions such as AI Voice Agents for hospitality, autonomous chat support for telecom, and human-in-the-loop claim processing in banking, significantly improving efficiency and compliance.
Agentic AI Leadership and the TENO Framework
Preparing for an "Agentic World," Tech Mahindra employs its TENO platform to deliver autonomous AI-powered business operations. This platform supports the development, validation, and monitoring of Generative AI agents, offering both custom and prebuilt solutions that manage complex business transactions while ensuring safety and regulatory compliance.
Gen AI-Enabled Enterprise Transformation
Tech Mahindra’s Gen AI initiatives have yielded impressive results, including a 30 percent reduction in efforts and 20 percent faster time-to-market for a major European telecom operator, and 94 AI use cases implemented for a North American gas utility, saving approximately 102,000 annual hours. The company operates in over 50 countries with a workforce of 50,000 AI-Gen associates and maintains strategic alliances with major technology partners like Microsoft, AWS, and Google Cloud.
Cloud and Infrastructure: Unlocking the Convergence Ecosystem
This session emphasizes cloud at the core, elevating end-user experience, leveraging partnerships and IPs, being efficient and accurate with AI & automation, and providing integrated services. The company has extensive experience migrating over 140,000 servers and 20,000 applications to the cloud and managing massive data storage and datacenter operations. Key transformation areas include infrastructure modernization, AI-led cloud management, and data monetization.
Conclusion
Tech Mahindra’s strategic transformation, driven by AI-led innovation, industry-specific growth, and sustainability commitments, positions it as a forward-thinking leader in the IT services space. Through its integrated approach combining technology, domain expertise, and organizational synergy, the company is set to deliver significant value to its clients and stakeholders in the coming years.
This comprehensive transformation journey underscores Tech Mahindra’s commitment to redefining business processes, accelerating digital adoption, and fostering sustainable growth in a rapidly evolving global landscape.