Hitachi to Commence Initiatives to Establish a Full-Fledged Global Lift Remote Monitoring and Maintenance Service

By Shin Kai

Company and Product News

Hitachi, Ltd. and Hitachi Building Systems Co., Ltd. will commence global marketing for the remote monitoring and maintenance of lifts, a service that the two companies have been providing in Japan for more than 30 years.  The service, which will be provided 24 hours a day and 365 days a year, features operational data about lifts remotely on a real time basis, as well as the implementation of preventive maintenance based on the results of analyzed data.  Hitachi and Hitachi Building Systems will introduce the service on October 1, 2019 in the Republic of Singapore and gradually roll out marketing initiatives in other countries, mainly in Asia.

Hitachi and Hitachi Building Systems developed remote monitoring technology for building facilities such as lifts in the 1980s.  The two companies have since been providing an advanced remote monitoring and maintenance service to ensure the operation of more than 180,000 building facilities, mainly lifts, installed in Japan by utilizing a range of digital technologies, including the Internet of Things (IoT).  In the 1950s, the two companies started to export lifts overseas, establishing operating subsidiaries in Hong Kong and Singapore in 1966 and 1972 respectively.  

The service features operational data about lifts through the control center in Japan and control terminal units installed in respective countries, and implementation of preventive maintenance to prevent failures by analyzing operational data gathered.  If failures occur, alert signals and detailed data are transmitted by lifts which are received by the control center in Japan and control terminal units installed in respective countries.  Once received, orders are transmitted from the control terminal units in the respective countries to local maintenance engineers who address the issue promptly.  By providing this service, the operation efficiency of customers' lifts will be improved.  Further contributing to human mobility and aiding in the realization of a safe, secure and comfortable society.

Moreover, in fiscal year 2020, support for recovery work will be provided to local engineers whereby detailed operational data is analyzed through an Artificial Intelligence (AI) based maintenance engineer support system.  Furthermore, Hitachi and Hitachi Building Systems will launch a dashboard service that enables customers with the remote maintenance service to access updates on the lift's operation and maintenance condition via a computer or smartphone.  Through the provision of these additional services, Hitachi and Hitachi Building Systems aim to improve lifts and escalators; enhance safety and comfort for customers; as well as to contribute to the efficiency of customers' building management operations.

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