Lifecycle Services for Industrial Data Networks Launched by Westermo

Author photo: Chantal Polsonetti
ByChantal Polsonetti
Company and Product News

Increasing reliance on data communications to operate critical applications increases the emphasis on reliability and security. Mission-critical industrial network infrastructure provider Westermo has launched a range of pre-packaged service agreements Industrial Data Networksdesigned to help manufacturers, utilities, transportation, and other industries to maintain, secure, and improve industrial data networks over their lifecycle. The new pre-packaged services are intended to improve network performance and maximize availability of operations.

The service agreements, which can cover a specific installation, facility, or geographic region, include comprehensive technical support, with prioritized fast response units available to diagnose issues and help minimize network downtime. Experienced domain experts will provide end-to-end solutions, ensuring networks are designed to provide the highest level of performance, security, reliability, and scalability.

To combat cyber threats, Westermo will identify network vulnerabilities and provide correctional actions. Continuous cybersecurity advisories are provided, and a security incident response team is available to give immediate support, if required. Online and in-person certified training courses are designed to increase the efficiency of commissioning, maintenance, and troubleshooting, and ultimately to enhance network performance and reliability.

The service agreements are backed by extended warranties for Westermo hardware, which is designed and built to ensure a long lifecycle. This helps to maximize network availability, reduce total cost of ownership, and improve sustainability through increased materials resource efficiency. Firmware updates improve the performance, functionality, and security features of the Westermo WeOS operating system.

Complementing the new service agreements is the Westermo online service portal that supports improved asset management. Easy access to consolidated information about installed products helps to increase the efficiency of firmware updates and spare parts handling. The portal also provides notifications about security vulnerabilities before they become available to the public and new firmware releases. This helps to maximize network performance and combat the growing threat of cyberattacks.


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