Mitsubishi Electric and Mitsubishi Electric Building Techno-Service Jointly to Launch Global Remote-Maintenance Service for Elevators

By Shin Kai

Company and Product News

Mitsubishi Electric Corporation and its wholly owned subsidiary Mitsubishi Electric Building Techno-Service Co., Ltd. announced that they would launch the M’s BRIDGE global remote-maintenance service for the continuous monitoring, inspection and data analysis of elevators via an IoT platform on October 1.  The service initially will launch in Hong Kong and Singapore and then expand to other Asian regions, Europe and the Americas, targeting launches in 15 countries by the fiscal year ending in 2022.  

Main Features of M’s BRIDGE include:

  1. Faster and more convenient elevator repairs based on remote failure detection and analysis

Including remote 24/7 monitoring of elevator operation and automatic detection of failures, and remote analysis of failure data and identification of causes to facilitate rapid repairs, contributing to improved safety, peace of mind and convenience for customers.

  1. Remote inspection data for efficient, high-quality maintenance

Including automatic detection and alerts, even for minor signs of potential malfunctions, to enable maintenance engineers to prevent elevator failures, and efficient, high-quality maintenance based on collection and analysis of remote inspection data that maintenance engineers can utilize during regular on-site inspections.

Future Development

Continuously collecting and accumulating data from elevators worldwide equipped for this service and analyzing and learning from big data using Mitsubishi Electric's Maisart original AI technology, will enable the company to forecast optimal timing for maintenance, parts replacement and repairs, as well as ensure peak performance according to specific conditions for each elevator.

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