Siemens and Salesforce Team Up to Accelerate Servitization and Drive Manufacturing Profitability

Author photo: Chantal Polsonetti
ByChantal Polsonetti
Acquisition or Partnership

Siemens Digital Industries Software announced the new Teamcenter SLM app, which connects Siemens’ Teamcenter Product Lifecycle Management (PLM) with the Salesforce Manufacturing Cloud and Service, on Salesforce AppExchange. Developed by Siemens in collaboration with Salesforce, the app connects product engineering and product service operations by bringing Accelerate Servitizationtogether the Teamcenter Service Lifecycle Management solution from the Siemens Xcelerator portfolio of industry software with Salesforce Manufacturing Cloud and Salesforce Service Cloud. This new app is designed to enable manufacturers to adopt more service-centric business models, improve the customer experience, and increase service revenue, building feedback loops between service execution and product development through AI-based SaaS integration. 

Target benefits of the new Teamcenter SLM app include improving operational efficiency through a better first-time-fix ratio, reducing cost of service, and helping to improve alignment between sales and service efforts. Equipped with the right asset information, tools, and inventory, service teams can improve the customer service experience and drive revenue growth. 

The app also gives greater visibility for technicians and field staff into customer asset information alongside the product data, managed in Teamcenter – helping service activities to complete successfully on the first attempt. With access to Einstein, Salesforce’s AI technology, the app can scan knowledge articles created from service plans authored in Teamcenter to help find resources and solutions. With easy access to service data, manufacturers can drive continuous product improvement as lessons learned through service events become part of each asset’s digital twin.

The Teamcenter SLM app is available now on Salesforce AppExchange.


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